World Waterpark Information Centre Attendant

West Edmonton Mall; Edmonton; Hybrid; CAD 17,000 - 22,000; Part time

Job summary

World Waterpark Information Centre Attendants coordinate sales of products and services and help guests have a fun, memorable experience at West Edmonton Mall's World Waterpark.

This part-time role requires flexible availability including evenings, weekends and holidays, and basic security clearance. Responsibilities span information, ticketing, admissions, and guest services across the park's attractions.

Qualifications

• Experience in customer service and working with a team.
• Ability to mentor employees new to the workforce is a plus.
• Proficiency with Word, Excel and Outlook; adaptable to other software.

Responsibilities

• Provide information on hours, events, rentals, programming, concessions and attractions.
• Assist with birthdays, Toddler Time, park status, and rental bookings.
• Process daily admissions, rentals, passes, birthday parties, and event tickets.
• Cash out and balance sales at the end of each shift.
• Contact customers about bookings, and email/fax information and confirmations.
• Work shifts in Guest Services and Tube Shack ticketing areas.
• Lift boxes or items up to 20 kg.
• Keep all areas clean and stocked; maintain professional dress code.
• Assist in other duties as assigned.

Skills

Customer service

Communication

Cash handling

Supervisory experience

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

World Waterpark Information Centre Attendants are responsible for coordinating the sales of products and services of World Waterpark, ensuring that guests have a fun and memorable experience.

PRIMARY RESPONSIBILITIES:

• Providing information on World Waterpark’s hours of operations, events, rental spaces, programming, park concessions and attractions.
• Assisting with calls for birthdays, Toddler Time information, park status, and rentals bookings.
• Processing daily admissions, rentals, Choice Passes, birthday parties, and tickets for various events held in the World Waterpark.
• Cashing out and balancing sales at the end of every shift.
• Contacting customers regarding bookings, parties, emailing and faxing information and confirmation.
• Working shifts in the Guest Services and Tube Shack ticketing area.
• Lifting boxes or items up to 20kg.
• Keeping all areas clean and stocked.
• Maintaining a professional dress code at all times being the first representative of World Waterpark.
• Assisting in other duties as assigned.

DESIRED QUALIFICATIONS:

• Experience working successfully with a variety of employees, including mentoring employees new to the workforce. Previous experience in a Supervisory role in the retail industry is considered an asset.
• Excellent communication and interpersonal skills complemented by team building and motivational abilities.
• Knowledge of Microsoft Office programs including Word, Excel, and Outlook as well the ability to adapt to other software programs as required.
• Previous experience handling cash and providing quality customer service with the ability to work in a fast-paced environment.

TERMS OF EMPLOYMENT:

• This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holidays.
• Must be able to pass a basic security clearance.