Workplace Injury Advisor (ID: 55851)

City of Edmonton; Edmonton; Hybrid; CAD 93,000 - 116,000; Full time

Benefits offered by this job

Hybrid work arrangement

Earned Day Off (EDO) program

Competitive compensation

Job summary

City of Edmonton seeks a high-performance Workplace Injury Advisor to manage end-to-end WCB claims, lead return-to-work planning, and collaborate with unions, healthcare providers, and leaders to ensure timely recovery and operational continuity.

The role emphasizes equity-informed case management, expert advice on Duty to Accommodate, and reducing injury-related costs while aligning with corporate policies.

Qualifications

• University degree in a Social Sciences or Health-related discipline OR a college diploma with Disability Management coursework (equivalent combinations of education and experience will be considered).
• Minimum 5 years of related professional experience in WCB case management, return-to-work coordination, or clinical practice.
• Strong ability to interpret medical information, including conditions, treatment plans, duration guidelines, and functional restrictions.
• Demonstrated experience managing complex cases and working within a multi-business partner environment (Direct experience in the private insurance, manufacturing, or construction sectors is highly preferred).
• Proven track record of reducing WCB premiums and successfully managing experience rating impacts.

Responsibilities

• Lead the management of WCB claims from intake through resolution, including strategy development, monitoring, and coordination with key partners.
• Develop and implement individualized return-to-work and accommodation plans aligned with medical restrictions and operational needs.
• Collaborate with WCB, healthcare providers, leaders, and unions to support effective and timely claim progression.
• Apply an inclusive, equity-informed approach to case management, recognizing and addressing barriers that may impact recovery and return-to-work outcomes.
• Provide expert advice to leaders on workplace injury management, Duty to Accommodate, and complex case scenarios.
• Identify and address barriers to recovery, including coordinating medical assessments and workplace adjustments.
• Analyze claim trends and provide recommendations to support improved outcomes and reduce injury-related impacts.
• Ensure compliance with applicable legislation, collective agreements, and corporate policies.

Skills

Critical thinking

Communication

Cost awareness

Multitasking

DEI mindset

Professionalism

Analytical mindset

Stakeholder influence

Policy compliance

Education

University degree in Social Sciences or Health-related discipline OR college diploma with Disability Management coursework

Tools

CDMP

RTWS

Job description

Closing Date: Aug 26, 2026 11:59:00 PM (MDT)

At the City of Edmonton, we are redefining workplace injury management. We are seeking a high-performance Workplace Injury Advisor who operates with urgency to effectively manage claim durations, minimize organizational impact, and deliver elite-level case strategy.

In this position, you will lead the end-to-end management of occupational injury and illness claims, partnering with employees, leaders, unions, healthcare providers, and the Workers’ Compensation Board (WCB) to support safe, timely, and sustainable return-to-work outcomes. You will apply your expertise in disability management, legislation, and case strategy to navigate complex situations, influence decisions, and balance employee well-being with operational needs.

As a Workplace Injury Advisor, you are a strategic consultant tasked with disrupting the status quo of injury management. We are looking for a professional who thrives on "moving the needle"—someone who views every claim as a challenge to optimize recovery while protecting the organization’s operational continuity. If you have honed your skills in the fast‑paced, results‑driven private sector and are ready to apply that rigor to a complex municipal environment, we want to hear from you.

What will you do?

• Lead the management of WCB claims from intake through resolution, including strategy development, monitoring, and coordination with key partners
• Develop and implement individualized return-to-work and accommodation plans aligned with medical restrictions and operational needs
• Collaborate with WCB, healthcare providers, leaders, and unions to support effective and timely claim progression
• Apply an inclusive, equity-informed approach to case management, recognizing and addressing barriers that may impact recovery and return-to-work outcomes
• Provide expert advice to leaders on workplace injury management, Duty to Accommodate, and complex case scenarios
• Identify and address barriers to recovery, including coordinating medical assessments and workplace adjustments
• Analyze claim trends and provide recommendations to support improved outcomes and reduce injury-related impacts
• Ensure compliance with applicable legislation, collective agreements, and corporate policies

Qualifications:

• University degree in a Social Sciences or Health-related discipline OR a college diploma with Disability Management coursework (equivalent combinations of education and experience will be considered)
• Minimum 5 years of related professional experience in WCB case management, return-to-work coordination, or clinical practice
• Strong ability to interpret medical information, including conditions, treatment plans, duration guidelines, and functional restrictions
• Demonstrated experience managing complex cases and working within a multi-business partner environment (Direct experience in the private insurance, manufacturing, or construction sectors is highly preferred)
• Proven track record of reducing WCB premiums and successfully managing experience rating impacts

Assets:

• Experience managing WCB claims in a complex or unionized environment
• Experience working with multiple business partners, including unions and operational leaders
• Certification such as Certified Disability Management Professional (CDMP) or Return to Work Specialist (RTWS)
• Private industry experience is an asset

Skills required for success:

• Strong critical thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions
• Excellent communication and relationship‑building skills, with the ability to influence and collaborate effectively
• An understanding of the direct and indirect costs of injury and how case management impacts the bottom line
• Ability to manage competing priorities and complex caseloads in a fast‑paced environment
• Ability to apply an equity, diversity, and inclusion lens when supporting employees and advising leaders
• High level of professionalism, discretion, and ability to manage sensitive information
• Analytical mindset with the ability to identify trends and provide actionable insights
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Applicants may be tested

Conditions of Employment:

• Hire is dependent on Criminal Record Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 3 permanent positions and 1 temporary full-time position for up to 11 months

Hours of Work: 36.90 Hours per week, Monday-Friday

Salary Range: $48.254- $60.319 (Hourly); $92,945.890 - $116,185.250 (Annually)

Recruitment Consultant: KE/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation