Case Manager

WCB Manitoba; Winnipeg; On-site; CAD 79,000 - 101,000; Full time

Job summary

Workers Compensation Board of Manitoba (WCB Manitoba) is seeking a Case Manager to guide injured workers toward recovery and successful workplace reintegration. You will collaborate with employers, healthcare providers and stakeholders to plan safe, timely return-to-work outcomes.

You will manage complex cases, assess claims, and communicate entitlement decisions while supporting multidisciplinary teams across Manitoba.

Qualifications

• University degree in a related field and at least five years of entitlement decision experience with client services.
• Proficiency with personal computers and Windows software.
• Knowledge of adjudication, vocational rehabilitation, case management or disability management programs.
• Ability to interpret The Workers Compensation Act and related acts.
• Excellent communication, written and organizational skills; able to handle pressure and meet deadlines.
• Willingness to travel within Manitoba; ability to work both independently and in a team.

Responsibilities

• Manages the overall case management process for physical and psychological injury and illness claims.
• Collects, reviews and assesses claim information to establish entitlement to benefits and services.
• Authorizes and communicates entitlement decisions to stakeholders in a timely manner.
• Coordinates return-to-work planning, site visits, and discusses safe work alternatives with stakeholders.
• Facilitates multi-disciplinary meetings and supports disability management programs.

Skills

Communication

Organization

Traveling

Teamwork

Working under pressure

Independent work

Bilingual (English/French) - asset

Education

University degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.)

Tools

Windows environment

Job description

About the Workers Compensation Board of Manitoba

The Workers Compensation Board of Manitoba (WCB) serves workers and employers through a no-fault insurance system integral to the Manitoba economy. With approximately 600 employees, the WCB is dedicated to ensuring and supporting safe and healthy workplaces.

We put workers and employers at the centre of everything we do, providing services for injury prevention, compensation and facilitating return to health and work. Through SAFE Work Manitoba, a division of the WCB, we collaborate with our partners to build a strong culture of workplace safety and health by preventing injuries and illnesses before they occur.

If you're passionate about making a meaningful difference in people's lives, we invite you to join our dedicated team and contribute to a safer Manitoba.

Why work for us?

If you're looking to make a real difference in your community, grow your career and work in a supportive, inclusive environment, the WCB is the place for you. We offer:

• competitive wages
• compressed work week and flexible start times
• work from home program
• health and wellness spending accounts
• paid mental health and wellness days
• staff appreciation and recognition events
• respectful, diverse and inclusive workplace culture

Work with us as a Case Manager - Video
As a Case Manager, you will help guide injured workers on their journey toward recovery and successful reintegration into the workforce. In this role you will be directly contributing to the wellbeing of injured workers and their families by supporting them through the recovery process. By collaborating closely with employers, healthcare providers, and other WCB stakeholders you will plan meaningful solutions for safe timely return to work outcomes. If you are driven by purpose, enjoy working collaboratively, and are eager to make a lasting impact, then this is the job for you!

Job Duties:

Manages the overall case management process for physical and psychological injury and illness claims. Collects, reviews and assesses claim information on a regular basis to establish a worker's initial and continuing entitlement to benefits and services. Authorizes and communicates all entitlement decisions to appropriate stakeholders in a professional and timely manner.
Adheres to established Case Management guidelines and best practices. Provides personalized service through meetings with injured workers, employers and other relevant stakeholders to exchange information in regards to workplace injuries, return to work programs and associated rehabilitation plans.
Proactively identifies safe and suitable modified or alternate return to work opportunities where medically appropriate; coordinates and/or assists stakeholders with return to work planning; attends work sites to assess appropriateness of proposed work alternatives and problem solves barriers to return to work either independently or in conjunction with other staff (i.e. Rehabilitation Specialist, Vocational Rehabilitation Consultant); monitors return to work plans once established.
Develops, documents, implements, monitors, and evaluates health and return to work outcomes and revises case plans accordingly.
Determines the need for, and coordinates the services and expertise provided by, other team members (e.g. Vocational Rehabilitation Consultant, Rehabilitation Specialist, Payment Assessor) and monitors the progress and outcome of the case plan.
Proactively identifies injured workers who have physical and/or psychological barriers to recovery and return to work, provides appropriate support and guidance, and facilitates referrals for professional services as required.
Facilitates multi-disciplinary meetings between WCB internal/external resources to design and implement case plans for complex cases.
Promotes and supports workplace-based disability management and return to work programs. This can include employer meetings and worksite visits, and attending information/discussion sessions on behalf of WCB in coordination with Return to Work Program Services, SAFE Work Manitoba, industry associations and other stakeholders.
Performs other related duties as assigned.

Qualifications:

A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and/or experience.
Proficiency in the use of personal computers and software in a Windows environment
Knowledge of adjudication or vocational rehabilitation or case management or disability management programs, policies, procedures and principles
Knowledge of medical terminology/issues
Ability to interpret and apply provisions of The Workers Compensation Act, Government Employees Compensation Act, and Manitoba Public Insurance Act
Ability to obtain, assess, evaluate and rationalize to support case management decisions
Ability to communicate effectively, both verbally and in writing to deal with internal and external stakeholders
Ability to organize and prioritize workload
Ability to work under pressure to tight deadline while providing excellent client service in sometimes confrontational situations
Ability to work independently and as part of a team
Must be able to travel within the province of Manitoba
Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Additional Information

Annual Salary Range: $78,660 - $101,276
Formal Classroom Training Period: 12 weeks (Monday - Friday, 8:30 a.m. - 4:30 p.m.).
A criminal record check and education verification will be required for the successful candidate.
The WCB is committed to diversity, equity, and inclusion and encourages applicants from all backgrounds. Accommodations are available upon request during the hiring process.