Workplace Experience & Operations Lead

Scotiabank; Toronto; Presencial; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Flexible vacation

Comprehensive benefits

Descripción de la vacante

Scotiabank North Toronto is seeking a Workplace Operations Lead to deliver and continuously improve an inclusive, productive workplace for employees and visitors. The role supports on-site and virtual employees via Teams, Workplace, Scotiabank Live, SharePoint and the Visitor Management System, and coordinates onboarding, access control and floor capacity.

You will work with Building Services, Real Estate and security teams to resolve issues, document processes and drive improvements, including

Formación

• Undergraduate degree in Business Management, Operations or related field.
• Five years of relevant experience leading a team within the financial services industry.
• Strong organizational skills and the ability to independently manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills with employees, leaders, business partners and external visitors.
• Working knowledge of Bank accounting controls, organizational structure and operational processes.
• Knowledge of Business Continuity Planning and compliance reporting.
• Thorough knowledge of Microsoft Office applications, Power BI, OfficeSpace and visitor management software.
• Flexible and adaptable, able to respond to tight deadlines and critical service requirements.
• Comfortable working in an office-based environment, across multiple floors and non-standard hours.
• Able to work from home on intermittent occasions, based on operational needs.

Responsabilidades

• Lead the delivery and continuous improvement of a welcoming, productive and consistent workplace experience for employees and visitors.
• Provide on-site and virtual employee support through Microsoft Teams, Workplace, Scotiabank Live, SharePoint and the Visitor Management System.
• Serve as the central point of contact for employees, internal partners and external visitors, responding to questions, feedback and service requests.
• Manage and report on floor capacity using OfficeSpace and other centralized workplace tools.
• Coordinate employee onboarding and offboarding activities, including building orientations, security badge requests, lockers, keys and access records.
• Maintain accurate security access information, liaise with building security and promptly escalated security concerns or suspicious activity.
• Develop and document day-to-day operational processes, procedures, service standards and feedback mechanisms.
• Identify workplace challenges and improvement opportunities, recommending solutions and supporting the implementation of operational changes.
• Coordinate meeting rooms, workplace technology, Town Halls, Social Committee events, visitor protocols and workplace tours.
• Partner with Building Services and Real Estate to resolve cleaning, HVAC, lighting, maintenance and other workplace issues.
• Oversee workplace supplies, mail distribution, deliveries and courier services.
• Participate in the Occupational Health and Safety Committee and support appropriate coverage for Fire Wardens, First Aid Attendants and Health and Safety representatives, while maintaining effective business controls and operating within the Bank’s risk appetite and risk culture.

Conocimientos

Leadership

Organizational skills

Communication skills

Customer service

Microsoft Office

Power BI

OfficeSpace

Visitor management software

SharePoint

Teams

Educación

Undergraduate degree in Business Management or Operations

Herramientas

OfficeSpace

Power BI

SharePoint

Microsoft Teams

Visitor Management System

Descripción del empleo

Scotiabank North Toronto is seeking a Workplace Operations Lead to deliver and continuously improve an inclusive, productive workplace for employees and visitors. The role supports on-site and virtual employees via Teams, Workplace, Scotiabank Live, SharePoint and the Visitor Management System, and coordinates onboarding, access control and floor capacity.

You will work with Building Services, Real Estate and security teams to resolve issues, document processes and drive improvements, including