Manager, Workplace Operations - 12-Month Contract

Scotiabank; Toronto; On-site; CAD 95,000 - 120,000; Full time

Job summary

Scotiabank in Toronto, Ontario, is seeking a Manager, Workplace Operations on a 12-month contract to lead a team of Community Leads across multiple spaces. You’ll guide service delivery, optimize workflow, and drive a high-performance, inclusive culture to enhance employee experiences.

The role requires a university degree or equivalent experience and a strong background in workplace operations, with proficiency in MS Office, Power BI, and collaboration tools.

Qualifications

• University Degree in Business Administration or 5+ years of related experience, including experience leading a team.
• Strong knowledge and understanding of workplace operations, departmental policies, procedures, service standards, and controls.
• Strong organizational skills with the ability to set priorities, manage time effectively, and work within tight deadlines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external partners.
• Experience coaching, developing, and motivating teams in a service-oriented environment.
• Good knowledge of Bank HR policies, practices, legal requirements, supervisory techniques, and conflict resolution approaches.
• Ability to analyze data, identify trends, recommend improvements, and support continuous improvement initiatives.
• Strong problem-solving skills with the ability to manage escalations, identify root causes, and implement practical solutions.
• Excellent Microsoft Office skills, with strong proficiency in Excel, PowerPoint, data management, MS Teams, SharePoint, Viva Engage, and Power BI.

Responsibilities

• Lead a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provide direct support to the Senior Manager, Operations, for day-to-day operations, service delivery, and sustainment.
• Monitor and analyze team workload, identify opportunities to optimize support across workspaces, and create capacity for additional value-added work and projects.
• Manage end-to-end workplace operations processes while maintaining service-level standards and operational consistency.
• Champion a high-performance environment by supporting recruitment, retention, employee development, succession planning, and team engagement.
• Develop and motivate the team by fostering a diverse, equitable, and inclusive work environment.
• Track and report on service volumes, trends, space capacity, activities, and overall sustainment using centralized tools.
• Manage relationships with Real Estate, building operators, property managers, external vendors, partners, and leaders to support premises improvements and operational needs.
• Ensure business partner requests, concerns, issues, and complaints related to buildings, premises, and workplace services are addressed promptly and proactively.
• Support employee engagement events and activities for the team and employees working within the Bank’s spaces.
• Support all aspects of the workplace environment, both in person and virtually, through platforms such as MS Teams, Viva Engage, SharePoint, and other workplace tools.
• Apply sound judgment to identify, troubleshoot, and resolve complex functional and operational issues.
• Lead Workplace Leadership Committees with stakeholders to review the current state of the space and align on employee experience and operational objectives.
• Serve as a primary point of contact for escalations related to facilities, technology, amenities, behaviours, security access, keys, storage, and other workplace requests.
• Manage administrative and financial activities, including invoice approvals, expense processing, budget control, cost savings, expense tracking, KPI reporting, and HR-related accountabilities.
• Support Business Continuity, Occupational Health and Safety, Fire and Safety requirements, incident management, and compliance with Bank standards.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Skills

Team leadership

Operations management

Communication

Budgeting

Process optimization

Education

University Degree in Business Administration

Tools

MS Teams

SharePoint

Viva Engage

Excel

Power BI

PowerPoint

Job description

Title: Manager, Workplace Operations - 12-Month Contract

Requisition ID: 274548
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Manager, Workplace Operations, you will contribute to the overall success of Workplace Operations by working collaboratively with peers and partners while leading a team of Community Leads across multiple spaces and locations. You will help ensure employees have the tools, flexibility, and workspaces they need to perform, collaborate, and deliver at their best.

Is this role right for you? In this role, you will:

• Lead and drive a customer-focused culture across the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provide direct support to the Senior Manager, Operations, for day-to-day operations, service delivery, and sustainment.
• Monitor and analyze team workload, identify opportunities to optimize support across workspaces, and create capacity for additional value-added work and projects.
• Manage end-to-end workplace operations processes while maintaining service-level standards and operational consistency.
• Champion a high-performance environment by supporting recruitment, retention, employee development, succession planning, and team engagement.
• Develop and motivate the team by fostering a diverse, equitable, and inclusive work environment.
• Track and report on service volumes, trends, space capacity, activities, and overall sustainment using centralized tools.
• Manage relationships with Real Estate, building operators, property managers, external vendors, partners, and leaders to support premises improvements and operational needs.
• Ensure business partner requests, concerns, issues, and complaints related to buildings, premises, and workplace services are addressed promptly and proactively.
• Support employee engagement events and activities for the team and employees working within the Bank’s spaces.
• Support all aspects of the workplace environment, both in person and virtually, through platforms such as MS Teams, Viva Engage, SharePoint, and other workplace tools.
• Apply sound judgment to identify, troubleshoot, and resolve complex functional and operational issues.
• Lead Workplace Leadership Committees with stakeholders to review the current state of the space and align on employee experience and operational objectives.
• Serve as a primary point of contact for escalations related to facilities, technology, amenities, behaviours, security access, keys, storage, and other workplace requests.
• Manage administrative and financial activities, including invoice approvals, expense processing, budget control, cost savings, expense tracking, KPI reporting, and HR-related accountabilities.
• Support Business Continuity, Occupational Health and Safety, Fire and Safety requirements, incident management, and compliance with Bank standards.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• University Degree in Business Administration or 5+ years of related experience, including experience leading a team.
• Strong knowledge and understanding of workplace operations, departmental policies, procedures, service standards, and controls.
• Strong organizational skills with the ability to set priorities, manage time effectively, and work within tight deadlines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external partners.
• Experience coaching, developing, and motivating teams in a service-oriented environment.
• Good knowledge of Bank HR policies, practices, legal requirements, supervisory techniques, and conflict resolution approaches.
• Ability to analyze data, identify trends, recommend improvements, and support continuous improvement initiatives.
• Strong problem-solving skills with the ability to manage escalations, identify root causes, and implement practical solutions.
• Excellent Microsoft Office skills, with strong proficiency in Excel, PowerPoint, data management, MS Teams, SharePoint, Viva Engage, and Power BI.

What’s in it for you?

• An inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• The opportunity to lead a team that directly supports the employee experience across modern workplace spaces.
• A role where you can make a meaningful impact on workplace operations, service delivery, employee engagement, and operational effectiveness.
• Exposure to cross-functional partners across Real Estate, building operations, security, HR, technology, finance, procurement, and business lines.
• Opportunities for learning, development, coaching, and leadership growth through projects, secondments, and continuous improvement initiatives.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.