Ecosystem Community Lead (12 Month Contract)

Scotiabank; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Scotiabank in Toronto is seeking an on-site Community Lead to support a productive workplace for employees, partners and visitors. You will deliver day-to-day operations, manage space usage, and coordinate onboarding, access, seating, and equipment distribution in Canada.

Collaborating with Building Services, Real Estate, Security and other partners, you will plan events, drive improvements to the employee experience, and ensure compliance with policies and safety procedures.

Qualifications

• Post-secondary degree and at least one year of related experience or equivalent customer service experience.
• Strong verbal and written communication skills.
• Ability to work on-site during shifts, with potential non-standard hours.

Responsibilities

• Serve as the first on-site contact for employees, partners and visitors.
• Coordinate onboarding/offboarding, access, seating and equipment distribution.
• Monitor capacity and support reporting; maintain spaces and amenities within SLAs.

Skills

Customer service

Communication

Organization

Time management

MS Office

Meeting-room tech

Education

Post-secondary degree

Tools

Microsoft Teams

Viva Engage

Outlook

PowerPoint

Word

Job description

Requisition ID: 277042

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of the Workplace Operations team, the ecosystem Community Lead supports an engaging, productive and well-maintained workplace experience for employees, partners and visitors. The role delivers day-to-day operational support, community programming and continuous improvement across assigned spaces in Canada while ensuring activities comply with governing regulations and internal policies and procedures.

Is this role right for you? In this role you will:

• Serve as the first point of contact for employees, partners and visitors, providing responsive on-site support and a positive workplace experience.
• Manage workplace communications through designated channels, including Microsoft Teams, Viva Engage, Outlook and shared operations inboxes.
• Coordinate employee onboarding and offboarding activities, including building access, parking, seating, employee records, and equipment distribution and recovery.
• Monitor workplace capacity, occupancy and population information using centralized tools, escalating concerns and supporting accurate program reporting.
• Maintain workplace spaces, meeting rooms and amenities by completing regular inspections, restocking supplies, troubleshooting technology, and tracking issues through resolution within established service-level agreements.
• Deliver workplace orientations and tours, helping employees and visitors understand the activity-based working environment, available spaces and meeting-room technology.
• Coordinate with Building Services, Real Estate, Security and other partners to resolve cleaning, HVAC, lighting, access and other premises-related issues.
• Gather workplace feedback, identify operational challenges and successes, and contribute to processes, guidelines and solutions that improve the employee experience.
• Support Workplace Leadership Committees and coordinate occupational health and safety, fire safety and business continuity activities, including meetings, drills, records and emergency communications.
• Plan and deliver on-site and virtual community events, including themed activities, town halls, ask-me-anything sessions and lunch-and-learns.
• Coordinate event logistics, including meeting-room arrangements, food and beverage service, audiovisual requirements, guest access and advance readiness checks.
• Manage workplace administration, including security credentials, invoices, stationery and amenity spending, engagement budgets, operational procedures and records, while considering Scotiabank’s risk appetite, Values, Code of Conduct and applicable business controls.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• You have a post-secondary degree from an accredited university or college and at least one year of related experience, or equivalent customer service experience.
• You have a demonstrated commitment to delivering excellent in-person customer service.
• You have strong verbal and written communication skills, including the ability to present to small and medium-sized groups.
• You have strong organizational, prioritization and time-management skills.
• You can work effectively in a fast-paced environment with minimal supervision while collaborating with a partner Community Lead and a broader team.
• You can address issues professionally and interact effectively with internal and external stakeholders.
• You have working knowledge of Microsoft Office applications, including Teams, Excel, Outlook, PowerPoint and Word.
• You have knowledge of conference-room technology, meeting-room systems and videoconferencing tools.
• You can work primarily on-site during scheduled shifts, which may range from 7:30 a.m. to 6:00 p.m., and can accommodate occasional non-standard hours.
• You can move throughout assigned and nearby buildings, work intermittently from different locations, and perform occasional light lifting or movement of supplies, boxes and furniture in support of workplace activities.
• It would be an asset if you have Standard First Aid certification.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) please let our Recruitment team know.