Security Operator, Security Operations Centre

Scotiabank; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Diversity, Equity, Inclusion & Allysh

Accessibility and Workplace Accommodat

Upskilling through online courses

Competitive Rewards program

Community Engagement

Job summary

Scotiabank in Toronto, Canada, seeks a Security Operator for the Security Operations Centre. You will monitor incidents, assess risks, and coordinate responses to protect employees, clients, and assets.

Role requires knowledge of security controls, incident management, and collaboration with law enforcement. Eligible candidates bring experience in security or financial services and strong IT proficiency.

Qualifications

• Experience in Critical Incident Management, Security, Law Enforcement, Financial Services, Dispatching, Call Centre, Customer Service or IT.
• Working knowledge of Bank IT applications, systems, and security controls.
• Working knowledge of Canadian Retail Banking products and services.
• Proficient in Microsoft Suite.

Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support monitoring, collection, and compilation of incoming requests to identify issues impacting the Bank; analyze trends and risks.
• Use criteria to identify, categorize and process information related to risk exposure; disseminate notifications and reports to management.
• Intake, triage, and action requests from internal/external stakeholders; assess risk and conduct effective risk mitigation.
• Operationalize retrieval and preparation of evidence and documents for internal/external use to mitigate losses.
• Establish and maintain liaison with law enforcement and other financial institutions to support investigations and security resolutions.
• Utilize security systems to prevent, detect, analyze, and respond to incidents affecting employees, clients, or assets.
• Provide support to the Security Operations Centre as required by Management.
• Understand the Bank’s risk appetite and culture in day-to-day activities and decisions.
• Maintain knowledge of bank policies/regulations and comply with legal and regulatory requirements globally.
• Contribute to high-performance and inclusive work environment in line with Scotiabank values and conduct.

Skills

Critical Incident Mgmt

Security

Law Enforcement

Financial Services

Dispatching

Call Center

Customer Service

Information Technology

Tools

Microsoft Suite

Job description

Select how often (in days) to receive an alert:

Title: Security Operator, Security Operations Centre

Requisition ID: 277388
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Security Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the monitoring, collection, and compilation of incoming requests to identify issues which may impact the Bank. Analyze identified issues, trends, and risks and coordinate appropriate response based on established criteria. Disseminate findings to create a common operating picture and situational awareness to key stakeholders.
• Use established criteria to identify, categorize and process information of relevance to risk exposure. Disseminate information through verbal and written incident notifications and summary reports to management and stakeholders.
• Use established criteria and process to intake, triage, and action requests from internal and external stakeholders who require support from Corporate Security. Assess risk, identify trends, collect supporting documents, and conduct effective risk mitigation practices throughout the process of documentation and escalation.
• Operationalize the retrieval and preparation of evidence and supporting documents for use by internal customers and external partners, in order to mitigate potential financial and reputational loss.
• Establishe and maintain a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank,and in the resolution of problems affecting Bank security as a whole.
• Utilize systems used in the prevention, detection, analysis, and response to incidents which impact, or have the potential to impact, Scotiabank employees, clients or assets.
• Provide support to the Security Operations Centre as required or as directed by Management.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Experience in Critical Incident Management, Security, Law Enforcement, Financial Services, Dispatching, Call Centre, Customer Service or Information Technology is preferred.
• Working knowledge of Bank IT applications, systems, and security controls.
• Working knowledge of Canadian Retail Banking products and services
• Proficient in Microsoft Suite

What's in it for you?

• Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.