Workplace Experience Coordinator (Onsite)

CBRE; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Group Retirement Program

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Job summary

CBRE in Toronto seeks a Workplace Experience Coordinator to own daily operations, ensuring the site runs smoothly and employees have a positive experience. You will partner with the Workplace Experience Manager to manage readiness, vendor oversight, budget, safety compliance, and site leadership.

A hospitality mindset and strong communication are essential, with on-site presence during core hours. The role focuses on delivering seamless daily operations, coordinating meetings and events, pantry

Qualifications

• High school diploma or GED required; a post-secondary certificate in hospitality, facilities management, business, or related field is an asset.
• Two or more years in workplace services, facilities, hospitality, or customer-facing operations.
• Familiarity with work order management platforms, inventory systems, mail and package software, Slack, Airtable, SmartSheets and Microsoft Office.
• Valid authorization to work in Canada.

Responsibilities

• Conduct daily operations and readiness across work areas, meeting rooms, pantries, and common spaces.
• Set up and reset meeting rooms with AV, furniture, and supplies; coordinate on-site events end to end.
• Monitor and replenish pantry stock; coordinate with hospitality vendors to ensure a high-quality employee experience.
• Track office supply inventory, place replenishment orders, and label storage clearly.
• Receive, sort, log, and distribute mail and packages; coordinate outgoing shipments.
• Serve as first point of contact for employee workplace inquiries and log service requests.
• Submit maintenance and janitorial work orders and follow up to closure.
• Coordinate vendor access, site inductions, and monitor vendor performance.

Skills

Organized

Detail oriented

Proactive

Service oriented

Clear communicator

Reliable and punctual

Collaborative

Education

High school diploma or GED

Post-secondary diploma

Tools

Slack

Airtable

SmartSheets

Microsoft Office

Job description

About The Role As a CBRE Workplace Experience Coordinator based in Toronto, you will own the day-to-day operational delivery of the workplace, ensuring the site runs smoothly, looks its best, and serves employees and visitors at every touchpoint. This role partners directly with the Workplace Experience Manager to create clear ownership of daily operations, freeing senior capacity for vendor management, budget oversight, health and safety compliance, and strategic site leadership.

About The Role As a CBRE Workplace Experience Coordinator based in Toronto, you will own the day-to-day operational delivery of the workplace, ensuring the site runs smoothly, looks its best, and serves employees and visitors at every touchpoint. This role partners directly with the Workplace Experience Manager to create clear ownership of daily operations, freeing senior capacity for vendor management, budget oversight, health and safety compliance, and strategic site leadership.

The ideal candidate is organized, proactive and service oriented, with strong communication skills, attention to detail, and a hospitality mindset. Success in this role means the workplace is always ready, every employee interaction is positive, and nothing falls through the cracks.

What You'll Do

Workplace Readiness and Daily Operations

• Conduct structured daily walkthroughs and readiness checks across all work areas, meeting rooms, pantries, and common spaces before business hours.
• Maintain and enforce workplace presentation standards, flagging deficiencies and following through to resolution.
• Perform regular space audits, documenting findings and escalating recurring issues to the Workplace Experience Manager.

Meeting and Event Support

• Set up and reset meeting rooms to required configurations, including AV, furniture, and supplies.
• Support on-site events end to end: coordinate room booking, arrange catering, manage setup and teardown, and confirm logistics with vendors.
• Serve as the day-of point of contact for meetings and events, resolving issues quickly and professionally.

Pantry and Hospitality Services

• Monitor and replenish pantry and refreshment stations throughout the day, ensuring stock levels, cleanliness, and equipment functionality.
• Coordinate with hospitality vendors and internal teams to deliver a consistent, high-quality employee experience.
• Greet employees, visitors, and guests with a professional and welcoming approach; issue visitor passes and follow site security protocols.

Office Supply and Inventory Management

• Track and manage office supply inventory using established par levels; place replenishment orders and reconcile deliveries.
• Maintain organized storage areas and ensure supplies are accessible and clearly labeled.
• Identify cost-saving opportunities and flag unusual consumption patterns to the Workplace Experience Manager.

Mail and Package Handling

• Receive, sort, log, and distribute incoming mail and packages in a timely manner.
• Coordinate outgoing courier shipments, including documentation and carrier scheduling.
• Maintain the mail and package log, resolving discrepancies and following up on undelivered items.

Employee Support and Service Requests

• Act as the first point of contact for employee workplace inquiries, providing prompt, solutions-oriented responses.
• Log and manage service requests through the designated work order platform, tracking status and communicating updates to requestors.
• Support employee onboarding by coordinating workspace setup, access cards, and supply kits.

Facilities Coordination and Maintenance Follow-Up

• Submit maintenance and janitorial work orders; track open items to closure and elevate delays.
• Conduct follow-up inspections to confirm completed work meets quality and safety standards.
• Support health and safety activities, including signage updates, first aid stock checks, and emergency supply readiness.

Vendor Coordination and Service Follow-Up

• Serve as the on-site liaison for contracted service vendors, confirming attendance, scope delivery, and quality outcomes.
• Document vendor performance observations and communicate issues to the Workplace Experience Manager for governance review.
• Coordinate vendor access, site inductions, and permit requirements in line with building protocols.

Qualifications

What You'll Need

• High school diploma or GED required; a post-secondary diploma or certificate in hospitality, facilities management, business, or a related field is an asset.
• Two or more years of experience in a workplace services, facilities, hospitality, or customer-facing operations role.
• Familiarity with work order management platforms, inventory systems, mail and package software, Slack, AirTable, SmartSheets and Microsoft Office (Word, Excel, Outlook).
• Valid authorization to work in Canada.

Skills And Attributes

• Organized and detail oriented: able to manage multiple open tasks simultaneously without losing track of commitments.
• Proactive: identifies gaps before they become problems and takes ownership of follow-through.
• Service oriented: a hospitality mindset that treats every employee and visitor interaction as an opportunity to make a positive impression.
• Clear communicator: comfortable exchanging information verbally and in writing with employees, vendors, and senior stakeholders.
• Reliable and punctual: the role requires consistent on-site presence and readiness during core business hours.
• Collaborative: works effectively with peers, vendors, and building management to deliver seamless daily operations.

What This Role Enables

The Workplace Experience Coordinator creates clear, accountable ownership of daily site operations. By maintaining workplace readiness, handling routine coordination, and being the visible face of workplace services, this role enables the Workplace Experience Leader to focus on vendor management, budget oversight, health and safety compliance, workplace improvements, stakeholder engagement, and overall site leadership.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The posting is for an existing vacancy with the organization

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for this Workplace Experience Coordinator position is between $50,000 annually and $55,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)