Workplace Experience Coordinator

CBRE; Vancouver; In loco; CAD 42.000 - 54.000; Tempo pieno

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CBRE, Inc. is seeking an Experience Coordinator to shape the daily workplace experience for staff and visitors. You will own the front-of-house duties, greet and assist guests, manage visitor and parking passes, and ensure events run smoothly.

You will be the first contact at the site, coordinating with teams to resolve issues promptly and support office operations from reception through delivery and setup. This role emphasizes hospitality, organization, and proactive service.

Mansioni

• First point of contact for all entrants; greet them with a friendly, welcoming demeanor and issue visitor passes.
• Answer the telephone professionally and provide clear information; prepare presentations for groups of various sizes.
• Coordinate recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; coordinate and execute workplace services including mail and supplies.
• Respond to inquiries or complaints from employees and guests with professional, customer-service focused solutions.
• Organize and manage on-site events, secure spaces, and handle setup/teardown and supplies delivery.
• Follow property security and emergency procedures; notify the appropriate parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions precisely.
• Apply established procedures to solve straightforward problems with limited discretion.

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About CBRE and Experience Services

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About the Role

The Experience Coordinator shapes how the workplace feels each day for everyone who walks through the door. You're the first person most people encounter when they walk through the door. At a high-performing site, that moment is never accidental. You will shape how employees and visitors feel about their workplace everyday. You own the front-of-house: greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You will be successful in this role when you greet and look after every visitor and employee, keep events running on time, and resolve building issues before they are noticed.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion