Workforce Operations Coordinator

Food Process Solutions Corporation; Richmond; On-site; CAD 55,000 - 75,000; Full time

Job summary

Food Process Solutions Corporation is seeking a Workforce Operations Coordinator to support scheduling of field personnel, manage timesheets, and maintain accurate workforce records. The role involves coordinating work orders, communicating schedules, and analyzing labor data to drive efficiency.

You will review labor transactions, generate reports, and assist with internal audits while upholding confidentiality and accuracy in a fast-paced environment.

Qualifications

• Diploma or degree in Business Administration, Operations Management, Data Analytics, or related field.
• 3–5 years of experience in scheduling, workforce coordination, operations administration, or data analysis.
• Strong analytical and problem-solving skills with ability to identify trends and discrepancies.
• High attention to detail and accuracy.
• Proficiency in Microsoft Excel and other reporting tools.
• Experience with ERP/work order/workforce management systems is an asset.
• Ability to handle confidential information with professionalism and discretion.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate the scheduling and assignment of field personnel based on work orders and priorities.
• Support the department manager in allocating employees to work orders and projects.
• Communicate schedules, changes, and requirements to employees and managers.
• Maintain accurate records of assignments, schedules, and work orders using approved systems.
• Monitor work order information and status changes.
• Review timesheets, labor allocations, and bank-hour transactions for accuracy and policy compliance.
• Analyze labor utilization and time reporting to identify discrepancies or misuse.
• Investigate discrepancies and elevate findings to management.
• Generate daily, weekly, and monthly workforce reports.
• Assist with internal audits and maintain supporting documentation.
• Respond to inquiries regarding work orders, schedules, and bank-hour balances.
• Recommend process improvements to enhance efficiency and data integrity.
• Perform general administrative duties and data entry.
• Contribute to team objectives and undertake additional duties as assigned.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Organizational skills

Independence

Education

Diploma or degree in Business Administration/Operations Management/Data Analytics

Tools

Microsoft Excel

ERP systems

Work order management systems

Job description

Position Summary

The Workforce Operations Coordinator supports the department manager in coordinating and scheduling field personnel to meet operational and project requirements. This role serves as a key point of coordination between employees and management, including assigning work orders, managing employee schedules and assignments, monitoring attendance and timesheet information, and responding to workforce-related operational issues.

The position also reviews labor and bank-hour transactions, maintains accurate workforce records, analyzes operational data, and identifies discrepancies or unusual reporting patterns to support the efficiency and integrity of Field Controls operations.

Key Responsibilities

• Coordinate the scheduling and assignment of field personnel based on work orders, project requirements, employee availability, and operational priorities.
• Support the department manager in allocating employees to work orders and projects and adjusting assignments as operational needs change.
• Communicate with employees and managers regarding work schedules, assignments, schedule changes, and operational requirements.
• Coordinate and maintain accurate records of employee assignments, schedules, work orders, and related workforce information using company-approved systems.
• Monitor and maintain accurate work order information, including updates, status changes, and completion records.
• Review employee timesheets, job numbers, labor allocations, and bank-hour transactions to ensure accuracy, completeness, and compliance with company policies.
• Analyze labor utilization, time reporting, and operational data to identify discrepancies, unusual trends, inconsistencies, or potential misuse of company time-reporting systems.
• Investigate time-reporting discrepancies through data analysis and supporting documentation, and elevate findings to management for review and follow-up.
• Generate and maintain daily, weekly, and monthly reports related to workforce utilization, work orders, labor hours, productivity, and operational performance.
• Assist with internal audits by maintaining accurate records and supporting documentation.
• Response to inquiries from employees and managers regarding work orders, schedules, timesheets, and bank-hour balances.
• Recommend process improvements to enhance operational efficiency, reporting accuracy, and data integrity.
• Perform general administrative duties, including data entry, document management, filing, and record retention.
• Contribute to team objectives and undertake additional duties as assigned.
• Perform other related duties as assigned.

Qualifications & Skills

• Diploma or degree in Business Administration, Operations Management, Data Analytics, or a related field, or an equivalent combination of education and experience.
• 3 – 5 years of experience in scheduling, workforce coordination, operations administration, or data analysis.
• Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and discrepancies within large datasets.
• High attention to detail and accuracy.
• Proficiency in Microsoft Excel and other reporting tools.
• Experience working with ERP, work order management, scheduling, or workforce management systems is an asset.
• Ability to handle confidential information with professionalism and discretion.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

FPS Food Process Solutions Corporation is an equal opportunity employer. We thank all those who apply; however, only selected candidates will be contacted for interviews. Employment at FPS is based solely on an individual's merit and qualifications directly related to professional competencies and eligibility to work in Canada.