Workday HCM Production Support Lead (Nearshore)

HCL Technologies Limited; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking a skilled Workday HCM production support professional to provide nearshore functional support. The role involves incident resolution within SLA, configuration updates for approved enhancements, and participation in monthly/biannual releases, working with onsite leaders and offshore teams.

The candidate should have 4–7+ years of Workday HCM experience, a Workday HCM certification, and experience in AMS or Managed Services environments.

Qualifications

• Bachelor's degree in HR, Business, Information Systems, or related field.
• 4–7+ years of Workday HCM functional experience.
• Workday HCM certification.
• Experience in AMS or Managed Services environments.
• Experience supporting post-go-live stabilization.

Responsibilities

• Provide nearshore functional production support for Workday HCM.
• Resolve production incidents and service requests within SLA.
• Perform configuration updates for approved enhancements.
• Support Workday monthly and biannual releases.
• Work closely with onsite functional leads and offshore support teams.
• Assist with regression testing and production validation.
• Support reporting requests and data validation.
• Participate in problem management and root cause analysis.
• Contribute to documentation and knowledge transfer.
• Support production stabilization during the first year after go-live.

Skills

Workday HCM

Multinational experience

Incident management

Problem solving

Education

Bachelor's degree in HR/Business/IS

Job description

HCL Technologies Limited is seeking a skilled Workday HCM production support professional to provide nearshore functional support. The role involves incident resolution within SLA, configuration updates for approved enhancements, and participation in monthly/biannual releases, working with onsite leaders and offshore teams.

The candidate should have 4–7+ years of Workday HCM experience, a Workday HCM certification, and experience in AMS or Managed Services environments.