Lead Consultant(Development)

HCL Technologies Limited; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking a skilled Workday HCM production support professional to provide nearshore functional support. The role involves incident resolution within SLA, configuration updates for approved enhancements, and participation in monthly/biannual releases, working with onsite leaders and offshore teams.

The candidate should have 4–7+ years of Workday HCM experience, a Workday HCM certification, and experience in AMS or Managed Services environments.

Qualifications

• Bachelor's degree in HR, Business, Information Systems, or related field.
• 4–7+ years of Workday HCM functional experience.
• Workday HCM certification.
• Experience in AMS or Managed Services environments.
• Experience supporting post-go-live stabilization.

Responsibilities

• Provide nearshore functional production support for Workday HCM.
• Resolve production incidents and service requests within SLA.
• Perform configuration updates for approved enhancements.
• Support Workday monthly and biannual releases.
• Work closely with onsite functional leads and offshore support teams.
• Assist with regression testing and production validation.
• Support reporting requests and data validation.
• Participate in problem management and root cause analysis.
• Contribute to documentation and knowledge transfer.
• Support production stabilization during the first year after go-live.

Skills

Workday HCM

Multinational experience

Incident management

Problem solving

Education

Bachelor's degree in HR/Business/IS

Job description

Responsibilities Provide nearshore functional production support for Workday HCM. Resolve production incidents and service requests within SLA. Perform configuration updates for approved enhancements. Support Workday monthly and biannual releases. Work closely with onsite functional leads and offshore support teams. Assist with regression testing and production validation. Support reporting requests and data validation. Participate in problem management and root cause analysis. Contribute to documentation and knowledge transfer. Support production stabilization during the first year after go-live. Required Qualifications / Must-Haves Bachelor's degree in HR, Business, Information Systems, or related field. 4–7+ years of Workday HCM functional experience. Strong understanding of: Core HCMBusiness Processes Organizations Staffing Security Reporting

Key Responsibilities

Experience providing production support. Excellent analytical and troubleshooting skills. Ability to collaborate with global teams across multiple time zones.

Skill Requirements

Workday HCM certification. Experience supporting multinational organizations. Knowledge of additional Workday modules (Benefits, Absence, Talent, Recruiting, Payroll). Experience in AMS or Managed Services environments. Experience supporting post-go-live stabilization.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.