Wireless Sales Specialist: Customer Experience Champion

Staples Canada; Toronto; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada in Toronto, Ontario is seeking a Wireless Sales Consultant to champion the customer experience in the wireless department. You will help customers and business clients achieve their working and learning goals by sharing knowledge about the latest wireless products, services, and trends.

In this role, you will meet and exceed customer needs, promote valuable offers, and work with the store team to maintain merchandising standards and pricing.

Qualifications

• 3 months to 1 year of wireless sales or sales experience.
• Customer focus and service orientation.
• Demonstrates strong selling ability.
• Demonstrates ability to coach others.
• Capacity to communicate with clients effectively using a variety of mediums.
• Ability to plan, organize and prioritize efficiently to handle daily responsibilities.
• Technology savvy and curious
• Approachable and passionate problem solver.

Responsibilities

• Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities.
• Help customers by meeting and exceeding their needs. Be an expert with our product and services; promote additional products and services that create value.
• Partner with the store team to create awareness of offers and build enthusiasm for wireless.
• Responsible for achieving personal sales goals.
• Maintain merchandising standards, including current pricing.
• Support asset protection procedures and privacy standards.
• Stay updated through internal communication channels (mobile app, intranet, bulletin boards).
• Effectively resolves customer concerns and escalates to management when appropriate.

Skills

Wireless sales

Customer service

Sales ability

Coaching others

Communication

Organization

Tech savvy

Curious

Approachable

Passionate

Problem solving

Job description

Staples Canada in Toronto, Ontario is seeking a Wireless Sales Consultant to champion the customer experience in the wireless department. You will help customers and business clients achieve their working and learning goals by sharing knowledge about the latest wireless products, services, and trends.

In this role, you will meet and exceed customer needs, promote valuable offers, and work with the store team to maintain merchandising standards and pricing.