Winter Guest Services Pro at Nordic Park

Kaizen Lab Inc.; Whistler; Hybrid; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Affordable staff housing

Job summary

Whistler Olympic Park welcomes applicants for the Guest Services Representative role. This temporary full-time position involves greeting guests, selling tickets and passes, handling rentals and retail, and delivering friendly customer service at the Nordic sport venue in Callaghan Valley, near Whistler.

Responsibilities include processing transactions, assisting with bookings, and coordinating across front-line teams while maintaining knowledge of park programs and safety information.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication skills and a professional telephone manner.
• Accurate cash handling and reconciliation skills with strong attention to detail.
• Ability to work efficiently in a busy, dynamic environment and manage multiple priorities.
• A positive, approachable and can-do attitude.
• Ability to remain composed and solution-focused in challenging situations.
• Computer skills; experience with scheduling and booking software is preferred.
• POS system experience is an asset.
• Previous customer service and retail or ski rental experience is an asset.
• Knowledge or appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping or sport and recreation operations is preferred.
• Familiarity with Whistler and the surrounding area is an asset.
• Willingness to support other teams and operational areas when needed.
• A genuine passion for creating exceptional guest experiences.

Responsibilities

• Welcome guests and provide friendly, knowledgeable service throughout their visit.
• Help guests select and purchase products and services including day tickets, season passes, rentals, retail products and instructional programs.
• Respond to in-person, telephone, email and online inquiries.
• Assist with bookings and coordinate information with rental, Sport School and other front-line teams.
• Process transactions using the point-of-sale system.
• Complete accurate cash reconciliation at the end of each shift.
• Respond to guest questions and concerns with empathy and a focus on finding solutions.
• Support the operation of the rental and retail shop when required.
• Develop strong knowledge of WOP products, programs and services so you can confidently assist guests.
• Help maintain Guest Services areas, equipment, displays and current snow, trail and avalanche information.
• Help maintain appropriate retail and rental inventory.
• Support special events and other operational requirements, including snow clearing, as needed.
• Work collaboratively with colleagues and volunteers across the venue.
• Carry out Whistler Sport Legacies’ customer service philosophy: AIM - All Interactions Matter.

Skills

Customer service

Communication

Cash handling

Multitasking

Positive attitude

Solution-focused

Computer skills

Booking software

POS system

Retail/ski rental experience

Knowledge of skiing

Whistler familiarity

Team player

Tools

POS system

Scheduling & booking software

Job description

Whistler Olympic Park welcomes applicants for the Guest Services Representative role. This temporary full-time position involves greeting guests, selling tickets and passes, handling rentals and retail, and delivering friendly customer service at the Nordic sport venue in Callaghan Valley, near Whistler.

Responsibilities include processing transactions, assisting with bookings, and coordinating across front-line teams while maintaining knowledge of park programs and safety information.