Guest Services Representative/Custodian, Whistler Olympic Park

Kaizen Lab Inc.; Whistler; Hybrid; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Affordable staff housing

Job summary

Whistler Olympic Park welcomes applicants for the Guest Services Representative role. This temporary full-time position involves greeting guests, selling tickets and passes, handling rentals and retail, and delivering friendly customer service at the Nordic sport venue in Callaghan Valley, near Whistler.

Responsibilities include processing transactions, assisting with bookings, and coordinating across front-line teams while maintaining knowledge of park programs and safety information.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication skills and a professional telephone manner.
• Accurate cash handling and reconciliation skills with strong attention to detail.
• Ability to work efficiently in a busy, dynamic environment and manage multiple priorities.
• A positive, approachable and can-do attitude.
• Ability to remain composed and solution-focused in challenging situations.
• Computer skills; experience with scheduling and booking software is preferred.
• POS system experience is an asset.
• Previous customer service and retail or ski rental experience is an asset.
• Knowledge or appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping or sport and recreation operations is preferred.
• Familiarity with Whistler and the surrounding area is an asset.
• Willingness to support other teams and operational areas when needed.
• A genuine passion for creating exceptional guest experiences.

Responsibilities

• Welcome guests and provide friendly, knowledgeable service throughout their visit.
• Help guests select and purchase products and services including day tickets, season passes, rentals, retail products and instructional programs.
• Respond to in-person, telephone, email and online inquiries.
• Assist with bookings and coordinate information with rental, Sport School and other front-line teams.
• Process transactions using the point-of-sale system.
• Complete accurate cash reconciliation at the end of each shift.
• Respond to guest questions and concerns with empathy and a focus on finding solutions.
• Support the operation of the rental and retail shop when required.
• Develop strong knowledge of WOP products, programs and services so you can confidently assist guests.
• Help maintain Guest Services areas, equipment, displays and current snow, trail and avalanche information.
• Help maintain appropriate retail and rental inventory.
• Support special events and other operational requirements, including snow clearing, as needed.
• Work collaboratively with colleagues and volunteers across the venue.
• Carry out Whistler Sport Legacies’ customer service philosophy: AIM - All Interactions Matter.

Skills

Customer service

Communication

Cash handling

Multitasking

Positive attitude

Solution-focused

Computer skills

Booking software

POS system

Retail/ski rental experience

Knowledge of skiing

Whistler familiarity

Team player

Tools

POS system

Scheduling & booking software

Job description

Work at one of the most unique Nordic sport venues in Canada.

Whistler Olympic Park (WOP) is a world-class Nordic sport and recreation venue located in the beautiful Callaghan Valley, just south of Whistler. Home to Olympic legacy facilities, cross-country skiing, snowshoeing, biathlon and a variety of recreational programs, WOP welcomes athletes, families, school groups and outdoor enthusiasts throughout the winter season.

We are currently hiring Guest Services Representatives to join our winter team. As the first point of contact for many of our guests, you’ll help people make the most of their day at the Park by providing information, processing tickets and bookings, assisting with rentals and retail, and delivering friendly and knowledgeable service. If you enjoy working with people, thrive in a busy environment and love being part of a collaborative team, we would love to hear from you. Please note that reliable transportation is required to successfully work at Whistler Olympic Park. Our beautiful location is not serviced by public transit.

Job Overview

• Position: Guest Services Representative
• Department: Whistler Olympic Park - Guest Services
• Status: Temporary Full-Time
• Housing: Affordable staff housing available for Full-Time employees
• Schedule: Must be available to work flexible hours, including weekends, evenings and holidays
• Location: Whistler Olympic Park, Callaghan Valley
• Wage: $21.50 - $25.00 per hour per hour based on experience
• Start Date: November 16, 2026

What You’ll Do

• Welcome guests and provide friendly, knowledgeable service throughout their visit.
• Help guests select and purchase products and services including day tickets, season passes, rentals, retail products and instructional programs.
• Respond to in-person, telephone, email and online inquiries.
• Assist with bookings and coordinate information with rental, Sport School and other front-line teams.
• Process transactions using the point-of-sale system.
• Complete accurate cash reconciliation at the end of each shift.
• Respond to guest questions and concerns with empathy and a focus on finding solutions.
• Support the operation of the rental and retail shop when required.
• Develop strong knowledge of WOP products, programs and services so you can confidently assist guests.
• Help maintain Guest Services areas, equipment, displays and current snow, trail and avalanche information.
• Help maintain appropriate retail and rental inventory.
• Support special events and other operational requirements, including snow clearing, as needed.
• Work collaboratively with colleagues and volunteers across the venue.
• Carry out Whistler Sport Legacies’ customer service philosophy: AIM - All Interactions Matter.

What You Bring

• Excellent customer service and interpersonal skills.
• Strong communication skills and a professional telephone manner.
• Accurate cash handling and reconciliation skills with strong attention to detail.
• Ability to work efficiently in a busy, dynamic environment and manage multiple priorities.
• A positive, approachable and can-do attitude.
• Ability to remain composed and solution-focused in challenging situations.
• Computer skills; experience with scheduling and booking software is preferred.
• POS system experience is an asset.
• Previous customer service experience is preferred.
• Previous retail, merchandising or ski rental experience is an asset.
• Knowledge or appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping or sport and recreation operations is preferred.
• Familiarity with Whistler and the surrounding area is an asset.
• A willingness to support other teams and operational areas when needed.
• A genuine passion for creating exceptional guest experiences.

Physical Requirements

• Ability to work outdoors in variable winter weather conditions.
• Ability to stand for extended periods.
• Ability to regularly lift up to 50 lbs.

Reliable winter transportation is required, as Whistler Olympic Park is not serviced by public transit.

Why Work With Us?

• Spend your winter working in the spectacular Callaghan Valley.
• Work at a world-class Olympic legacy venue.
• Help guests make the most of everything Whistler Olympic Park has to offer.
• Build experience across Guest Services, bookings, rentals and retail.
• Be part of a collaborative team that loves sport, the outdoors and creating memorable guest experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.