Lead, Guest Services/Custodian, Whistler Olympic Park

Kaizen Lab Inc.; Area D (Elaho/Garibaldi); On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Affordable staff housing

Job summary

Whistler Olympic Park is hiring a Lead, Guest Services to guide daily Guest Services operations at the Whistler Olympic Park in Callaghan Valley. The role oversees bookings, sales and front-line operations, ensuring a seamless guest experience with strong team leadership.

The position is temporary full-time with affordable staff housing available. Must be flexible to work weekends/evenings and have reliable winter transportation. Start date November 2, 2026.

Qualifications

• Previous Guest Services experience.
• Excellent in-person and telephone customer service.
• Strong written and verbal communication skills.
• Excellent organizational and interpersonal skills.
• Confidence working in a busy environment with multiple priorities.
• Attention to detail and composure under pressure.
• Positive, adaptable, can-do approach.
• Computer skills; experience with booking and scheduling software preferred.
• Retail, merchandising or ski rental experience is an asset.
• Knowledge of cross-country skiing, snowshoeing, biathlon, or sport operations preferred.

Responsibilities

• Provide day-to-day guidance and support to the Guest Services team, coordinating daily activities and priorities.
• Deliver exceptional customer service with guest experience as the priority.
• Support training and foster a positive, collaborative environment for colleagues and volunteers.
• Assist guests with information, bookings, products and services including day tickets, season passes, rentals, retail, and instructional programs.
• Respond to inquiries via telephone, email, online, and in person.
• Handle guest questions and complaints with empathy and solutions.
• Support program bookings and schedules.
• Process transactions using the POS system and assist with daily cashier duties.
• Help track inventory and merchandise for retail and rentals.
• Support rental and retail shop operations as required.
• Coordinate with other departments to ensure smooth venue operations.
• Maintain Guest Services and Day Lodge areas and displays.
• Support special events and other operations as needed.
• Uphold the AIM – All Interactions Matter philosophy.

Skills

Guest Services experience

Customer service

Communication skills

Organizational skills

Tools

Booking software

Job description

Work at one of the most unique Nordic sport venues in Canada.

Whistler Olympic Park (WOP) is a world-class Nordic sport and recreation venue located in the beautiful Callaghan Valley, just south of Whistler. Home to Olympic legacy facilities, cross-country skiing, snowshoeing, biathlon and a variety of recreational programs, WOP welcomes athletes, families, school groups and outdoor enthusiasts throughout the winter season.

We are currently hiring a Lead, Guest Services to support the day-to-day operations of our Guest Services team. This is a hands-on role for someone who enjoys working with people, supporting a team and making sure guests have a seamless experience from the moment they arrive. You’ll help coordinate daily activities, bookings, sales and front-line operations while providing guidance and support to the Guest Services team. If you are organized, approachable, confident handling busy days and passionate about great customer service, we would love to hear from you.

Please note that reliable transportation is required to successfully work at Whistler Olympic Park. Our beautiful location is not serviced by public transit.

Job Overview

Position: Lead, Guest Services

Department: Whistler Olympic Park – Guest Services

Status: Temporary Full-Time

Housing: Affordable staff housing available for Full-Time employees

Schedule: Must be available to work flexible hours, including weekends and evenings

Location: Whistler Olympic Park, Callaghan Valley

Wage: $23.00 - $25.00 per hour based on experience

Start Date: November 2, 2026

What You’ll Do

• Provide day-to-day guidance and support to the Guest Services team, helping coordinate daily activities and priorities.
• Deliver exceptional customer service, with the guest experience always being the number one priority.
• Support ongoing training and help create a positive, collaborative environment for colleagues and volunteers.
• Assist guests with information, bookings, products and services including day tickets, season passes, rentals, retail products and instructional programs.
• Respond to telephone, email, online and in-person inquiries.
• Handle guest questions, concerns and complaints with empathy and a focus on finding solutions.
• Support online and in-person program bookings and schedules.
• Process transactions using the point-of-sale system and assist with daily cashier and end-of-day reconciliations.
• Help track and maintain retail and rental inventory and merchandise.
• Support the operation of the rental and retail shop as required.
• Liaise with other departments to help ensure daily venue operations run smoothly.
• Help maintain Guest Services and Day Lodge areas, including daily set-up, snow condition displays and general upkeep.
• Support special events and other operational areas when required.
• Carry out Whistler Sport Legacies’ customer service philosophy: AIM – All Interactions Matter.

What You Bring

• Previous Guest Services experience.
• Excellent in-person and telephone customer service skills.
• Strong written and verbal communication skills.
• Excellent organizational and interpersonal skills.
• Confidence working in a busy environment with multiple priorities.
• Strong attention to detail and the ability to remain composed when things get busy.
• A positive, adaptable and can-do approach.
• Computer skills; experience with booking and scheduling software is preferred.
• Previous retail, merchandising or ski rental experience is an asset.
• Knowledge or appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping or sport and recreation operations is preferred.
• A willingness to support other teams and operational areas when needed.
• A valid BC Class 5 Driver’s License is required.
• A genuine passion for creating exceptional guest experiences.

Physical Requirements

• Ability to work outdoors in variable winter weather conditions.
• Ability to stand for extended periods.
• Ability to regularly lift up to 30 lbs.

**Reliable winter transportation is required, as Whistler Olympic Park is not serviced by public transit.**

Why Work With Us?

• Spend your winter working in the spectacular Callaghan Valley.
• Work at a world-class Olympic legacy venue.
• Be part of the team that helps create a great experience for every guest who visits the Park.
• Build leadership experience while remaining actively involved in day-to-day Guest Services operations.
• Work alongside a collaborative team that loves sport, the outdoors and creating memorable guest experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.