Wine Educator + Event Server

Andrew Peller Limited; Kelowna; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate

Gratuities

Employee gift card for products

Career development in wine

Beautiful work environment

Job summary

Sandhill Winery, part of Andrew Peller Limited in Kelowna, BC, is seeking a Wine Educator & Event Server for a seasonal role from October to December 2026. You will share wine knowledge, lead tastings, and drive sales while delivering engaging guest experiences.

This role requires excellent customer service, the ability to multitask in a lively setting, and a flexible schedule, including weekends and holidays, with lifting up to 40 lbs.

Qualifications

• A genuine passion for customer service, with a focus on building lasting relationships.
• Strong verbal communication skills and the ability to make wine education accessible and enjoyable.
• Ability to multitask efficiently in a fast-paced environment while maintaining high service standards.
• A positive, “Can Do” attitude, especially under pressure.
• Experience in customer service, sales, or hospitality is preferred.
• Wine knowledge or certifications (e.g., WSET 2/3, ISG/CAPS, CMS) is a plus, but a willingness to learn is essential!

Responsibilities

• Lead engaging wine tastings with clear, informative communication.
• Welcome guests and build genuine connections.
• Drive sales through Wine Club memberships, exclusive events, and special experiences.
• Assist with packaging, shipping, and organizing wine purchases to ensure a seamless customer experience.
• Engage with guests on social media and encourage referrals through excellent service.

Skills

Customer service passion

Verbal communication

Multitasking

Positive attitude

Hospitality experience

Wine knowledge

Job description

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. Located in downtown Kelowna, BC, Sandhill Winery is dedicated to producing exceptional wines that reflect the unique terroir of the area. At Sandhill, we believe in creating memorable experiences for our guests while crafting wines that are a true reflection of the land. Join our team and be part of a vibrant community of wine enthusiasts dedicated to excellence.

As a Wine Educator & Event Server at Sandhill Winery, you will be responsible for creating unforgettable guest experiences, sharing your wine knowledge in a fun and engaging way, and driving sales through excellent customer service and communication. You'll act as a brand ambassador, ensuring that every guest feels welcome, informed, and excited about their visit.

This is a seasonal position, running from October to end of December 2026. Potential for contract extension.

Key Responsibilities

• Customer Engagement & Service Excellence:
• Warmly welcome guests upon arrival and build genuine connections.
• Lead engaging wine tastings with clear, informative communication.
• Listen attentively to guests’ preferences and provide personalized wine recommendations.
• Offer exceptional service, anticipating guest needs and addressing requests promptly.
• Serving at Winery Events from Receptions to meal service.
• Drive sales by promoting Wine Club memberships, exclusive events, and special experiences.
• Meet and exceed individual and team sales goals by focusing on guest satisfaction.
• Brand Representation & Sales:
• Represent Sandhill Winery’s brand with enthusiasm, professionalism, and passion for wine.
• Enhance guests’ experiences by recommending wines, gifts, and accessories.
• Assist with packaging, shipping, and organizing wine purchases to ensure a seamless customer experience.
• Engage with guests on social media and encourage referrals through excellent service.

What We’re Looking For

• A genuine passion for customer service, with a focus on building lasting relationships.
• Strong verbal communication skills and the ability to make wine education accessible and enjoyable.
• Ability to multitask efficiently in a fast-paced environment while maintaining high service standards.
• A positive, “Can Do” attitude, especially under pressure.
• Experience in customer service, sales, or hospitality is preferred.
• Wine knowledge or certifications (e.g., WSET 2/3, ISG/CAPS, CMS) is a plus, but a willingness to learn is essential!

Work Environment & Expectations

• Work in a dynamic, active indoor setting including tasting bars, retail spaces, and event venues.
• Ability to lift up to 40 lbs (cases of wine) and move between different areas of the property.
• Must be able to work a flexible schedule including days, afternoons, evenings, weekends, and holidays, as required.

Perks & Compensation

• Competitive hourly rate plus gratuities
• Employee gift card with monthly allotment to use towards Andrew Peller products and experiences
• Be part of a fun and passionate team dedicated to delivering exceptional guest experiences.
• Opportunity to expand your wine knowledge and develop your career in the wine industry.
• Work in a beautiful environment with a dynamic, fast-paced atmosphere.

Accommodation

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [e-mail]

Equal Opportunity Employment

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

This role is being posted to fill an existing vacancy.