Windows Infrastructure Support Analyst

Raas Infotek; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Windows Infrastructure Support Analyst to join their dynamic team. This role involves supporting and maintaining Microsoft applications and services, managing Windows server resources, and providing exceptional troubleshooting support. The ideal candidate will have a strong understanding of security concepts, excellent communication skills, and the ability to work collaboratively with various teams. This position offers a unique opportunity to engage in enterprise-wide projects and contribute to the delivery of cutting-edge technology solutions. If you are passionate about IT and eager to make an impact, this role is perfect for you.

Qualifications

• Experience in managing Windows server resources and patching.
• Strong understanding of Active Directory and Microsoft technologies.

Responsibilities

• Support and maintain Microsoft applications and services.
• Provide after-hours support and manage incidents via ITSM processes.

Skills

Windows Server Management

Application Troubleshooting

Communication Skills

Security and Cybersecurity Concepts

Group Management

Active Directory

DNS/DHCP

Microsoft Office 365

SCCM/Intune/Bitlocker

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

Microsoft Office 365

SCCM

Intune

Bitlocker

Job description

Direct message the job poster from Raas Infotek

US IT/Technical Recruiter || USA & Canada || Excel with LinkedIn Recruiter Assessment

Hi

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

Job Role: Windows Infrastructure Support Analyst

Location: Calgary, AB (Hybrid)

Job Description :

• The Windows Infrastructure Analyst works with other Rogers teams to deliver, maintain, and support internal/external applications and services that utilise the Microsoft Platform. Execute efficient, effective operations within Rogers Microsoft environment.
• Supporting the Microsoft environment through standard ITSM processes. Actively engaging on service requests, incidents, changes, and problems that are escalated to the team in ServiceNow.
• Providing after-hours, 24X7 support via an on-call rotation.
• Managing Microsoft Windows server resources (i.e., CPU, memory, storage); creation and deletion of VM snapshots; operating system patching Upgrades/Lifecycle. (Versions 2003 to 2022; physical and virtual environments).
• Creating and maintaining support documentation.
• Providing input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self-study.
• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups, and vendors.
• Keen interest and understanding of security and cybersecurity concepts and how they pertain to the Microsoft landscape.
• Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
• Participating in delivery of enterprise-wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.).
• Working with 3rd parties and vendors to implement integration with Microsoft technologies.
• Providing support/expertise to Rogers internal customers as required.
• Strong skills in application troubleshooting/support and an ability to stay calm under pressure. Serving as an escalation resource and representing the team on large-scale and sometimes complex application issues.
• Undertaking a primary focus, with proficient knowledge and capabilities in the following technologies:
• Account and Access Management—Group Management, GPO, Multifactor Authentication (MFA), and Identity Management (IDM).
• Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
• Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint.
• SCCM/Intune/Bitlocker—Patching, Automation, and Endpoint Management. Provides support, server resources, and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
• Collaborating with applications teams in the provisioning and support of Windows-based servers and services.
• Providing 2nd and 3rd tier level support to Server Operations, Desktop Services, and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting