Senior Infrastructure Analyst (Calgary, AB)

Expera IT; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as an Infrastructure Analyst at a leading IT firm, where your skills will directly impact client success. In this role, you will oversee the maintenance and support of IT infrastructure, ensuring seamless operations for clients. Collaborate with a passionate team in a fast-paced environment that values innovation and personal growth. This is not just a job; it's an opportunity to thrive in a culture that celebrates excellence and teamwork. If you're ready to take on big challenges and make a difference, we want to hear from you!

Qualifications

• 5+ years of technical experience, especially in an MSP environment.
• Strong knowledge of Windows Server and Cloud environments.

Responsibilities

• Monitor and respond to client requests via phone or email.
• Provide onsite support when remote assistance isn't feasible.
• Implement solutions using proven technologies.

Skills

Troubleshooting Skills

Client Communication

Attention to Detail

Problem Resolution

Team Collaboration

Education

Post-Secondary Certificate or Diploma in Computer Science

Equivalent Experience

Tools

Windows Server

MS Office 365

Active Directory

VMWare

Microsoft Azure

Amazon AWS

Job description

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to!

That’s what we do, and we need your help.

For over 27 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.

You can learn more about Expera Information Technology and Vincent Fung's work here:

www.experaIT.com

www.linkedin.com/in/vfungexperait

www.facebook.com/ExperaIT

https://www.linkedin.com/company/experait/

Why Join Us?

This is not your typical office job. Our passionately engaged team of A-players is beyond awesome! We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do. We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 6 years in a row!

Infrastructure Analyst Summary:

As an Infrastructure Analyst, you will be part of a team that organizes and oversees the life cycle and maintenance of our IT infrastructure, including servers, storage, and system management components. You are expected to have full understanding of every client's infrastructure and be able to provide support where and when needed.

As a Infrastructure Analyst, you will be accountable to:

1. Monitor incoming requests regularly.
2. Respond to client requests by phone or email consistently within the expected timeframe.
3. Successfully take care of a throughput of 2-5 requests per day.
4. Communicate early and often with clients and teammates regarding outstanding issues.
5. Solve a wide range of technology related business and productivity issues.
6. Provide onsite support when remote support is not possible.
7. Adhere to scheduled requests to meet client expectations.
8. Implement solutions utilizing simple, proven technologies that address the root cause of an issue.
9. Investigate suspicious activity.
10. Respond to security incidents as they occur.
11. Accurately determine proper course of action when facing conflicting priorities.
12. Update ticketing system notes and time entries in real-time.
13. Update client documentation accurately.
14. Create and maintain network documentation accurately.
15. Create and maintain process documentation regularly.
16. Train, mentor and assist team members, and act as a point of escalation for the Focus Team.
17. Participate in pre-sales tasks for potential new clients such as network assessments.
18. Develop technical skills and knowledge to increase ability to resolve requests more efficiently.

Infrastructure Analyst Requirements:

1. Post-Secondary Certificate or Diploma in computer science, engineering, business or other related field or equivalent experience.
2. Minimum 5 years technical work experience and experience working in a MSP is an asset.
3. Strong working knowledge of Windows Server environments and roles including, Windows 2012, 2012R2, 2016, 2019, 2022 as well as Cloud environments (MS Azure).
4. Demonstrated proficiency in MS Office 365 applications and administration.
5. Demonstrated proficiency in desktop operating systems (Windows and/or Mac), Terminal Services, VPN technologies, Anti-virus solutions.
6. Knowledge of AVD – support & maintenance.
7. Proficiency in Active Directory, DNS, DHCP, Group Policy, and Powershell Administration.
8. Exceptional troubleshooting skills and understanding of LAN/WAN network topologies, network and security appliances.
9. Excellent knowledge of virtualization technologies including VMWare, Hyper-V, and Azure.
10. Citrix Certification and VMWare Certification is an asset.
11. Experience with Microsoft Office 365 migrations and management.
12. Experience with Google Apps migrations and management.
13. Experience with Microsoft Azure and/or Amazon AWS.
14. Motivated individual with proven initiative.
15. Professional appearance and manners.
16. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
17. Able to work efficiently as a part of a team as well as independently.
18. Attention to detail in all areas of work.
19. Strong problem identification and problem resolution skills.

Application Instructions:

We are looking for A-Players to join our high performing team of exceptional technology professionals. Here’s what you can expect in our recruitment process:

Step 1: Application Review

Submit your resume and cover letter to showcase your accomplishments and why you believe you're a great fit for Expera IT.

Step 2: 15 Minute Chat

Have a preliminary phone interview to review your qualifications, skills, and fit for the position.

Step 3: Technical Skills Assessment Interview

Participate in a virtual video call to discuss your experience, match with the team, and understand expectations. You will also be able to demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex infrastructure projects.

Step 4: Meet our Team

Engage in an informal coffee session with existing team members to evaluate alignment with the organization's culture and values.

Step 5: Meet Our CEO

Have a virtual conversation with our Founder & CEO, Vince Fung.

Step 6: Offer

Receive an official offer letter, contingent on a clean criminal background check and successful reference check, to start an exciting and rewarding journey with Expera IT.

We value diverse perspectives and understand that not every candidate may meet all the requirements listed above. We encourage individuals who believe they possess most of the skills and experience to apply. We welcome applications from candidates who can bring unique strengths and perspectives to our team.

We look forward to hearing from you!