IT Analyst, Infrastructure, Operations

Employment and Social Development Canada; Calgary, Edmonton, Grande Prairie; On-site; CAD 85,000 - 106,000; Full time

Job summary

An established industry player is seeking dedicated IT support professionals to join their dynamic team in Calgary. This role involves providing essential technical support for a critical office support system, ensuring that devices are functioning optimally, and evaluating new technologies to enhance operational efficiency. The ideal candidates will have a strong foundation in computer science and significant experience in IT equipment support and network administration. This is a unique opportunity to contribute to public service while working in a collaborative and inclusive environment that values diversity and innovation. If you're passionate about technology and making a difference, this could be the perfect fit for you.

Qualifications

• Graduation from a recognized two-year program in IT or related field.
• Significant experience in IT support and network administration.

Responsibilities

• Provide technical support for RCMP Office Support System (ROSS).
• Evaluate and test new software and hardware for ROSS network.

Skills

IT equipment support

Network administration

Technical documentation

Problem-solving

Effective communication

Education

Two-year program in computer science or IT

Tools

Microsoft 365

Microsoft Windows 11

Microsoft Endpoint Configuration Manager

Active Directory

PowerShell

Job description

No endorsement of any products or services is expressed or implied.

Reference number: RCM24J-014954-000131
Selection process number: 24-RCM-EA-K-EDM-INFORMATIC-134735

Royal Canadian Mounted Police
Calgary (Alberta), Edmonton (Alberta), Grande Prairie (Alberta)
IT-02- SP-ICT-02
$85,854 to $105,080

For further information on the organization, please visit Royal Canadian Mounted Police.

Closing date: 31 July 2025 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.

Duties

The Computer Support Unit (CSU) provides technical support for RCMP Office Support System (ROSS) and internet workstations.

The Computer Lifecycle Management (CLU) replaces and repairs devices due to hardware or software issues, and evergreens technology and computing devices on a scheduled basis.

The Application Support Unit (ASU) evaluates and tests new software and hardware to work on the ROSS network.

Intent of the process

The intent of this process is to staff two (2) positions on an indeterminate basis, with additional vacancies anticipated. Please note the results may be used to staff other positions within the Informatics Branch, with various tenures and in different locations.

Positions to be filled: Number to be determined

Information you must provide

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Recent* and significant** experience with the support and installation of IT equipment in an enterprise networking environment.

Recent* experience supporting a local area network (LAN) and/or wide area network (WAN) environment.

Recent* experience supporting a Microsoft Windows desktop computer networking environment.

Recent* experience performing IT or network administration functions.

*Recent is defined as experience gained within the last five (5) years.

**Significant is defined as the depth, breadth and complexity of experience normally associated with the performance of related activities over a period of two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Certification for one or more of the following:
• Microsoft 365
• Microsoft Windows 11
• Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM)
• Microsoft Active Directory

Certification for one or more of the following:
• CompTIA A+
• CompTIA Network+
• CompTIA Security +

Information Technology Service Management (ITSM) certification(s)

Project management certification(s)

Other certification relevant to the positions to be staffed.

Experience imaging and/or cloning workstations.

Experience or training with an incident management system and client support.

Experience with or training in PowerShell scripting.

Experience with or training in one or more of the following: C++, SQL, C#, Visual Basic, Python, Java, or other programming or database languages.

Experience with ITSM, including Information Technology Infrastructure Library (ITIL).

Experience with Novell Infrastructure.

Experience troubleshooting Microsoft Outlook and/or Exchange.

Experience with Active Directory and/or MECM.

Experience with IT-based project management.

Experience creating and reviewing technical documents.

The following will be applied / assessed at a later date (essential for the job)

Demonstrating integrity and respect.

Thinking things through.

Working effectively with others.

Showing initiative and being action-oriented.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to analyze and resolve software, hardware and firmware problems, and recommend and implement appropriate solutions.

Ability to set plans and priorities in a demanding and complex environment.

Ability to perform IT systems testing.

The following may be applied / assessed at a later date (may be needed for the job)

Operational requirements.

Willing and able to travel throughout the service area (i.e., Alberta), including to remote areas, overnight, and via helicopter or fixed wing aircraft.

Willing and able to obtain and maintain a valid Class 5 driver’s license.

Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements.

Willing and able to perform work duties in inclement and uncomfortable weather conditions.

Willing and able to provide technical support to frontline policing operations in the field.

Willing and able to crawl and work in small areas to install equipment.

Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms.

Conditions of employment

Enhanced reliability status with top secret security clearance.

Willing and able to travel throughout the service area (i.e., Alberta), including to remote areas, overnight, and via helicopter or fixed wing aircraft.

Possession of a valid Class 5 (or equivalent) driver’s license.

Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements.

Willing and able to perform work duties in inclement and uncomfortable weather conditions.

Willing and able to provide technical support to frontline policing operations in the field.

Willing and able to crawl and work in small areas to install equipment.

Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. For further information, you may consult the Canadian Information Centre for International Credentials at www.cicic.ca.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A written exam, interview and reference checks will be conducted as part of the selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.