Windows Desktop Engineer

iitjobs; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Montreal is seeking a skilled engineer to manage and support Windows operating systems and cloud migrations. The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to work collaboratively within a global team. Responsibilities include ensuring system performance, providing support, and creating documentation. If you have a passion for technology and a strategic mindset, we want to hear from you!

Qualifications

• Deep technical understanding of Windows operating systems.
• Experience with Windows 10/11 Intune Modern Management.
• Strong troubleshooting mindset and experience automating workflows.

Responsibilities

• Ensure solutions meet security and performance requirements.
• Provide level-3 support for escalated issues.
• Create and maintain documentation for technologies and methodologies.

Skills

Technical Understanding of Windows OS

Advanced Scripting with PowerShell

Troubleshooting Mindset

Client/Server Hardware Knowledge

Experience with Cloud Migration

Tools

SCCM

Intune

Jira

ServiceNow

Job description

Job Responsibilities:
We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.

The core responsibilities of this position include:
• Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
• Ensure that we meet the business’ expectations of high availability, performance, and overall user experience.
• Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
• Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them. Dissemination of knowledge amongst peers and partnering support teams.

Required Skills
• Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019
• Experience with Windows 10/11 Intune Modern Management.
• Expertise with SCCM OSD orchestration and software delivery concepts.
• Advanced scripting skills with PowerShell.
• Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.
• Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS/NRPT, PKI/CA, RADIUS, NPS, etc.
• Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
• Experience automating workflows and providing self service capability.
• Client / Server hardware knowledge and management in an enterprise environment.
• Experience designing technical solutions to meet complex business requirements.
• Ability to author technical and operational management documentation including design and support documents, operational runbooks, internal knowledge base articles, etc

Desired Skills
• Experience of Windows Modern Management (Intune, Autopilot, Windows365, etc)
• Desktop/Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).
• Understanding of Agile principles and how to apply them.
• Infrastructure systems including experience with Jira, ServiceNow.