Desktop Support Technician

Behaviour Santiago; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a leading Canadian gaming studio renowned for its innovative approach to interactive entertainment. As part of a dynamic team, you'll provide essential IT support in a creative environment, ensuring smooth operations for over 1,200 passionate employees. This role offers the chance to work with cutting-edge technology while collaborating with industry giants. With a commitment to diversity and inclusion, the company fosters a culture where every voice is valued. If you're ready to make an impact in the gaming industry, this opportunity is perfect for you.

Qualifications

• Experience in IT support with a focus on customer service.
• Ability to work onsite and handle emergencies.

Responsibilities

• Provide IT technical support and solve user problems.
• Install and maintain workstations for various operating systems.

Skills

IT Support

Problem-solving

Customer Service

Network Understanding (TCP/IP)

Bilingual (English and French)

Education

College Diploma in Computer Technology

Tools

Windows 10

Windows 11

Linux

Mac

Job description

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and in the UK (Behaviour UK–North & South). Our day-to-day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Under the supervision of the IT Service Desk Team Lead, you will perform several IT/Operations tasks. As part of our team, you will ensure users receive IT technical support by researching and solving problems in a creative development environment. Are you game?

In this role, you will:

1. Receive service requests from internal clients and establish priorities based on the urgency level.
2. Perform installation, management, and maintenance of workstations for Windows 10, 11, Linux, and Mac.
3. Find, deploy, and document new products/processes.
4. Provide preventive and corrective maintenance of workstations and software programs.
5. Ensure that global IT Security Policies are followed and maintained.

What we're looking for:

1. Ability to work onsite at our Montreal office.
2. College Diploma in Computer Technology or equivalent, with experience in IT support.
3. Understanding of networks using TCP/IP.
4. Proven problem-solving skills and ability to work in a fast-paced environment.
5. Strong customer-oriented skills, with a focus on providing excellent customer service and meeting needs promptly.
6. Occasionally available to work outside regular business hours for emergencies and maintenance.
7. Good communication skills in English and French.

Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. We are best known for our flagship franchise, the multiplayer survival horror game Dead by Daylight, which has entertained over 60 million players across multiple platforms. We are expanding our portfolio of original IPs with multiple projects. Behaviour has established itself as a leading provider of external development services, partnering with industry leaders such as Microsoft, Sony, EA, Warner Bros. Discovery, and Take-Two. Over 30 years, we have cultivated an award-winning culture and have been recognized as one of the Best Places to Work in Canada by GamesIndustry.biz, as well as receiving Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, we have expanded globally with studios in Toronto, Seattle, the UK, and the Netherlands.