Desktop Support Technician | Technicien·ne de support informatique

Behaviour Interactive; Montreal; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative studio at the forefront of video game development! This role offers the chance to work onsite in Montreal, providing essential IT support in a creative environment. You will be responsible for managing workstations across multiple operating systems, ensuring IT security policies are upheld, and delivering exceptional customer service. With a commitment to diversity and inclusivity, this company celebrates creativity and collaboration. If you're ready to take on challenges and contribute to groundbreaking projects, this is the perfect opportunity for you!

Qualifications

• Experience in IT support with a focus on user assistance.
• Understanding of TCP/IP networking principles.

Responsibilities

• Provide IT technical support to users and resolve issues.
• Install and maintain workstations for various operating systems.

Skills

IT Support

Problem Solving

Customer Service

TCP/IP Networking

Communication Skills

Education

College Diploma in Computer Technology

Tools

Windows 10

Windows 11

Linux

Mac

Job description

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and the UK (Behaviour UK–North & South). Our day-to-day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Under the supervision of the IT Service Desk Team Lead, you will perform several IT/Operation tasks. As part of our team, you will ensure users IT technical support, by researching and solving problems in a creative development environment. Are you game?

In this role you will :

• Receive service requests from internal clients and establish priorities for action depending on the emergency level.
• Perform installation, management, and maintenance of workstations for Windows 10, 11, Linux, and Mac.
• Find, deploy, and document new products/processes.
• Provide preventive and corrective maintenance of workstations and software programs.
• Ensure that global IT Security Policies are followed & maintained.

What we're looking for :

• Being able to work onsite at our Montreal office.
• College Diploma in Computer technology or equivalent and experience in IT support.
• Understanding of networks using TCP/IP.
• Proven abilities in solving problems and working in a fast-paced environment.
• Strongly customer-oriented skills, striving to provide excellent customer service and meet their needs in a timely manner.
• Occasionally available to work outside regular business hours in case of emergencies and occasional maintenance work.
• Good communication skills in English and in French.

Dans ce rôle vous devrez :

• Recevoir les demandes de service des clients internes et établir les priorités d'action en fonction du niveau d'urgence ;
• Installer, gérer et s'occuper de la maintenance des postes de travail pour Windows 10, 11, Linux et Mac ;
• Trouver, déployer et documenter de nouveaux produits/nouveaux processus ;
• Maintenir de manière préventive et corrective les postes de travail et les logiciels ;
• S’assurer que les politiques globales de sécurité des TI sont suivies et maintenues.

Ce que nous recherchons :

• Être en mesure de travailler en présentiel à notre bureau de Montréal ;
• Diplôme en TI ou équivalent et expérience en soutien informatique ;
• Compréhension des réseaux utilisant le protocole TCP/IP ;
• Bonne capacité à résoudre les problèmes et à travailler dans un environnement à rythme rapide ;
• Habileté à fournir un bon service à la clientèle et à répondre aux besoins des utilisateurs ;
• Disponibilité à travailler en dehors des heures normales de bureau occasionnellement en cas d'urgences ou de besoin en lien avec la maintenance ;
• Bonne capacité de communication en français et en anglais.

Sous la supervision du chef d'équipe du service d'assistance informatique, tu effectueras plusieurs tâches informatiques et opérationnelles. En tant que membre de notre équipe, tu assureras le support technique informatique des utilisateurs, en recherchant et en résolvant les problèmes dans un environnement de développement créatif. Tu es prêt à relever le défi ?