Desktop Support Technician

Behaviour Interactive Inc.; Montreal; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in video game development is seeking an IT Support professional to join their dynamic team in Montreal. This role offers a unique opportunity to work in a creative environment, providing essential technical support to internal clients. You will be responsible for managing service requests, maintaining workstations across multiple operating systems, and ensuring compliance with IT security policies. If you are passionate about technology and thrive in a fast-paced setting, this is the perfect chance to contribute to a leading gaming studio known for its innovative projects. Join a diverse team that values creativity and collaboration!

Qualifications

• Experience in IT support with a focus on problem-solving.
• Ability to work onsite and handle emergencies.

Responsibilities

• Provide technical support and manage service requests from clients.
• Install and maintain workstations across various operating systems.
• Ensure compliance with global IT Security Policies.

Skills

Technical Support

Problem-Solving

Customer Service

Network Understanding (TCP/IP)

Communication Skills (English and French)

Education

College Diploma in Computer Technology

Tools

Windows 10

Windows 11

Linux

Mac

Job description

Join Behaviour Interactive - A Leader in Video Game Development

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and in the UK (Behaviour UK–North & South).

Our core business focuses are: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Our Original Games unit pushes creative limits, with signature IPs including the iconic Dead by Daylight. Join us and be part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value individuals of all ages, sexes, ethnicities, religions, sexual orientations, gender identities, civil statuses, disabilities, and other protected characteristics as per applicable law.

IT Support Role Overview

Under the supervision of the IT Service Desk Team Lead, you will perform various IT/Operations tasks. You will ensure users receive technical support by researching and solving problems in a creative development environment. Are you game?

Responsibilities

1. Receive service requests from internal clients and prioritize actions based on urgency.
2. Install, manage, and maintain workstations for Windows 10, 11, Linux, and Mac.
3. Find, deploy, and document new products/processes.
4. Provide preventive and corrective maintenance of workstations and software.
5. Ensure compliance with global IT Security Policies.

Qualifications

1. Ability to work onsite in Montreal.
2. College Diploma in Computer Technology or equivalent, with IT support experience.
3. Understanding of networks using TCP/IP.
4. Proven problem-solving skills and ability to work in a fast-paced environment.
5. Strong customer service orientation, with the ability to meet client needs promptly.
6. Availability to work outside regular hours for emergencies and maintenance.
7. Good communication skills in English and French.

Join Behaviour Interactive, Canada’s largest gaming studio, known for Dead by Daylight and expanding its portfolio of original IPs. We are recognized as one of the Best Places to Work in Canada and have a global presence with studios across North America and Europe.