Wholesale Parts Advisor

Wood Automotive Group; Calgary; On-site; CAD 48,000 - 75,000; Full time

Benefits offered by this job

YMCA membership

GoodLife Fitness membership

Career growth opportunities

Job summary

Wood Automotive Group is seeking a knowledgeable Wholesale Parts Advisor for our Calgary Parts Department. You will support wholesale customers by phone, email and electronic ordering systems, identifying and sourcing parts, quoting prices and processing orders.

Key duties include verifying part numbers, managing deliveries, and maintaining accurate account information while delivering friendly, professional service to repair shops, collision centres and other wholesale clients.

Qualifications

• Experience identifying, sourcing and quoting automotive parts.
• Excellent telephone and email communication with wholesale customers.
• Strong attention to detail and organization for high-volume inquiries.

Responsibilities

• Respond to wholesale parts inquiries by phone, email and electronic ordering systems.
• Identify, source and quote automotive parts accurately.
• Process wholesale orders, invoices, returns and special orders.
• Verify part numbers, pricing, availability and delivery times.
• Coordinate with warehouse and drivers to ensure timely order completion.
• Follow up on outstanding orders and customer requests.
• Maintain customer, order and account information in dealership systems.
• Provide professional and courteous customer service.
• Assist with inventory control and other Parts Department duties.
• Support department goals for sales, productivity and service.

Skills

Automotive parts knowledge

Customer service

Communication skills

Detail oriented

Phone & email handling

Education

Tools

Dealership management systems

Electronic ordering platforms

Job description

The Wood Automotive Group is seeking a knowledgeable and customer-focused Wholesale Parts Advisor to join our dealership’s Parts Department. This is an in-dealership position supporting wholesale customers by phone, email and electronic ordering systems. No regular travel or outside sales is required.

About the Role

The Wholesale Parts Advisor is responsible for assisting automotive repair facilities, collision centres and other wholesale customers with their parts needs. The successful candidate will accurately identify and source parts, prepare quotes, process orders and provide timely follow-up while building strong, long-term customer relationships.

Responsibilities

• Respond to wholesale parts inquiries by phone, email and electronic ordering systems.
• Accurately identify, source and quote automotive parts.
• Process wholesale orders, invoices, returns, credits and special orders.
• Verify part numbers, pricing, availability and estimated delivery times.
• Coordinate with the warehouse, delivery drivers and dealership departments to ensure orders are completed accurately and on time.
• Follow up on outstanding orders, backorders and customer requests.
• Maintain accurate customer, order and account information within dealership systems.
• Provide knowledgeable, professional and courteous customer service.
• Assist with inventory control and other Parts Department duties as required.
• Support the achievement of departmental sales, productivity and customer-service goals.

Qualifications

• Previous automotive parts experience is preferred.
• Wholesale parts or dealership experience is considered a strong asset.
• Strong automotive parts knowledge and the ability to interpret parts catalogues.
• Experience with dealership management systems and electronic parts-ordering platforms is an asset.
• Excellent telephone, communication and customer-service skills.
• Strong attention to detail and organizational abilities.
• Ability to manage a high volume of inquiries and prioritize competing demands.Comfortable working independently and collaboratively in a fast-paced dealership environment.
• Valid driver’s licence and clean driving record may be required.

The successful candidate will be dependable, solution-oriented and committed to delivering an excellent experience to every wholesale customer.

Some of the Rewards of Joining Our Team

• Corporate membership rates at YMCA and GoodLife Fitness.
• Team social events, employee appreciation initiatives, and exclusive company perks.
• Opportunities for career growth and professional development within one of Alberta’s leading automotive groups.

Are you looking to build a rewarding career while making a positive impact in your community? At Wood Automotive Group, our people are at the heart of everything we do. For more than 40 years, we have been committed to delivering exceptional customer experiences, quality vehicles, and outstanding service throughout Alberta.

Beyond our business, we are passionate about supporting the communities where we live and work. We proudly partner with and support organizations including the SAIT Automotive Business Administration Program, KidSport, the PREP Program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic, among many others. Our commitment to community involvement reflects our belief that success is measured not only by what we achieve as a company, but also by the difference we make in the lives of others.

At Wood Automotive Group, you'll join a team that values integrity, collaboration, continuous learning, and giving back.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.