White-Glove Dealer Support Specialist

Techo-Bloc; Longueuil; On-site; CAD 63,000 - 73,000; Full time

Benefits offered by this job

Group insurance

RRSP with employer contribution

Telemedicine

Employee Assistance Program

Training and career development

Performance-based bonuses

Employee recognition programs

Product discounts

Free parking

Job summary

Techo-Bloc in Saint-Hubert, QC is seeking a Customer Service Specialist to serve dealers across Canada and the U.S. The role ensures accurate order processing and timely follow-up, delivering a high-touch, white-glove experience rather than a call center approach.

You are bilingual (French & English), organized, proactive and comfortable taking ownership in a dynamic environment.

Salary ranges from $62,500 to $72,500 annually, with performance bonuses; schedule Mon-Fri, 9AM-6PM or 10AM-7PM.

Qualifications

• Bilingual (French & English) to support North American teams and clients.
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing.
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role.
• Excellent communication, problem-solving, and multitasking skills.
• Proven ability to manage customer conflict with positive outcomes.
• White‑glove, customer-first mindset with strong ownership and follow-through.

Responsibilities

• Processing and managing customer orders (phone, email, online systems).
• Answering product availability questions and proposing alternatives as needed.
• Following up on open orders and resolving issues proactively.
• Taking ownership of requests from start to resolution.
• Collaborating across departments to improve service flow and processes.
• Handling dealer calls and inquiries (approximately 20% of the day).
• Coordinating with internal teams to resolve delivery or order issues.

Skills

Bilingual French/English

Customer service

Problem solving

Multitasking

Ownership

Team collaboration

Education

Post-secondary education

Tools

Microsoft Dynamics 365

SAP

CRM software

Microsoft Excel

Microsoft Word

Job description

Techo-Bloc in Saint-Hubert, QC is seeking a Customer Service Specialist to serve dealers across Canada and the U.S. The role ensures accurate order processing and timely follow-up, delivering a high-touch, white-glove experience rather than a call center approach.

You are bilingual (French & English), organized, proactive and comfortable taking ownership in a dynamic environment.

Salary ranges from $62,500 to $72,500 annually, with performance bonuses; schedule Mon-Fri, 9AM-6PM or 10AM-7PM.