Inside Sales Specialist – Growth, Orders & Support

White Cap Canada; Toronto; On-site; CAD 40,000 - 48,000; Full time

Job summary

White Cap Canada is seeking a sales-focused professional to support the sales process, respond to customer orders and quotations, and provide product information and logistics support. The role emphasizes excellent customer service and accurate order processing to drive gross margin and service goals.

Ideal candidates have HS Diploma or GED with 2–5 years’ experience in sales, inventory sales preferred, and a Bachelor/Associate degree is a plus. Located in Canada, Ontario, Toronto region.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in area of responsibility.
• Bachelor or Associate’s degree preferred.

Responsibilities

• Facilitate the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication.
• Oversee responses to customer orders and quotations for all accounts received via outside salespersons, telephone, email, and written correspondence.
• Provide customer service for product information, order entry and follow-up support in support of sales and corporate goals.
• Provide superior day-to-day customer service by assisting customers in determining product needs and providing logistics support.
• Input sales orders into the computer system in an accurate and timely manner.
• Provide requested information in a timely manner.
• Continuously improve sales and product knowledge through training.
• Develop code directives for products while maintaining target margin goals.
• Estimate, take-off, and proposal duties as necessary.
• Prospect for new sales opportunities via outbound calling and emailing.
• Provide product pricing by consulting pricing matrix and resources to determine price.

Skills

Sales

Customer service

Order entry

Prospecting

Communication

Education

HS Diploma or GED

Bachelor/Associate degree preferred

Job description

White Cap Canada is seeking a sales-focused professional to support the sales process, respond to customer orders and quotations, and provide product information and logistics support. The role emphasizes excellent customer service and accurate order processing to drive gross margin and service goals.

Ideal candidates have HS Diploma or GED with 2–5 years’ experience in sales, inventory sales preferred, and a Bachelor/Associate degree is a plus. Located in Canada, Ontario, Toronto region.