Bilingual Customer Success & Orders Specialist

Techo-Bloc; Longueuil; In loco; CAD 63.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group insurance

RRSP with employer contribution

Telemedicine

Employee Assistance Program

Training and career development

Performance-based bonuses

Employee recognition programs

Product discounts and workplace perks

Descrizione del lavoro

Techo-Bloc in Saint-Hubert, QC is seeking a Customer Service Specialist to serve as the primary contact for dealers across Canada and the U.S. You will ensure accurate order processing, timely follow-ups, and a high-touch, white-glove customer experience in a fast-paced environment.

The role requires bilingual French/English communication and 1–3 years in customer-facing roles, with ERP familiarity (Dynamics 365, SAP) and MS Office proficiency.

Competenze

• Bilingual (French & English) to support North American teams and clients.
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing.
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role.
• Excellent communication, problem-solving, and multitasking skills.

Mansioni

• Processing and managing customer orders (phone, email, online systems).
• Answering product availability questions and proposing alternatives as needed.
• Following up on open orders and resolving issues proactively.
• Taking ownership of requests from start to resolution.
• Collaborating across departments to improve service flow and processes.

Conoscenze

Bilingual (French & English)

Excellent communication

Problem solving

Multitasking

Ownership

Formazione

Post-secondary education

Strumenti

Microsoft Dynamics 365

SAP

CRM software

Microsoft Office (Excel & Word)

Descrizione del lavoro

Techo-Bloc in Saint-Hubert, QC is seeking a Customer Service Specialist to serve as the primary contact for dealers across Canada and the U.S. You will ensure accurate order processing, timely follow-ups, and a high-touch, white-glove customer experience in a fast-paced environment.

The role requires bilingual French/English communication and 1–3 years in customer-facing roles, with ERP familiarity (Dynamics 365, SAP) and MS Office proficiency.