West Edmonton Mall LAURA Sales Associate

Melanie Lyne; Edmonton; On-site; CAD 21,000 - 28,000; Part time

Job summary

The Laura Canada is seeking a Sales Associate to provide superb customer service, showcase strong fashion awareness, and build lasting relationships with clients. You will support sales by understanding customer needs and promoting loyalty programs.

Role requires adapting to store initiatives, maintaining visual presentation and participating in inventory and training sessions. A retail background and professional demeanor are preferred.

Qualifications

• Excellent communication and interpersonal skills are required.
• Professional demeanor and courteous customer interactions.
• Open to feedback and able to implement changes quickly.
• Demonstrates initiative and a positive attitude.
• Willingness to learn and adapt to store initiatives.

Responsibilities

• Provide exemplary customer service following Laura Canada standards.
• Drive sales by assessing customer needs and adding on.
• Demonstrate strong fashion knowledge and wardrobe guidance.
• Develop customer relationships using Clientele Development tools.
• Promote website, CRM, loyalty program and marketing events.

Skills

Excellent communication

Interpersonal skills

Professional demeanor

Open to feedback

Initiative

Positive attitude

Willingness to learn

Tools

POS system

Job description

Sales Associate

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.


• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.


• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.


• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.


• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.


• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.


• Completes all assigned administrative functions with accuracy and in a timely manner.


• Supports store initiatives as directed.


• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred


• Excellent communication and interpersonal skills


• Conducts oneself in a professional manner.


• Open to feedback and implements change in a timely manner.


• Demonstrates initiative on an ongoing basis.


• Positive attitude and confident


• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business


• Minimum of 3 shifts per week (minimum 3-hour shift)


• Participates in inventory twice per year, all training sessions and staff meetings.


• Works in a standing/walking position.


• Lifts approximately 20-30 lbs of product/boxes, as required.


• Uses ladders as required.