Sales Associate

Melanie Lyne; Kelowna; Hybrid; CAD 21,000 - 26,000; Part time

Job summary

Laura Canada in Kelowna is seeking a Sales Associate who delivers exemplary customer service, demonstrates strong fashion awareness, and builds long-term relationships with clients. You will drive sales by assessing customer needs, applying product knowledge, and promoting our loyalty program and events, while maintaining store presentation and safety standards.

The role requires flexible hours, a willingness to learn, and professional conduct as you support cashier duties, inventory

Qualifications

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Responsibilities

• Provides exemplary customer service by Laura Canada standards.
• Drives sales by assessing customer needs and opportunities.
• Demonstrates wardrobing skills and keeps current on fashion trends.
• Develops customer relationships using Clientele Development tools.
• Promotes website, store CRM, loyalty programs and events.
• Executes POS procedures accurately (sales, refunds, Ship to Home).
• Maintains visual presentation, housekeeping and health and safety standards.
• Completes administrative tasks accurately and on time.
• Supports store initiatives and adheres to company policies.

Job description

Job Description

Posted Saturday, September 5, 2026 at 7:00 a.m.

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.