Sales Associate

Melanie Lyne; Cambridge; On-site; CAD 28,000 - 36,000; Part time

Job summary

Laura Canada is seeking a Sales Associate to deliver exceptional customer service, build relationships with clients, and stay knowledgeable about fashion trends and product details. You’ll contribute to strong store performance, participate in promotions, and uphold Laura Canada standards.

The role emphasizes teamwork, adaptability, and a professional approach in a retail environment. Flexibility to shifts and active participation in inventory and trainings are encouraged.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conduct oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident.
• Passion to keep learning, growing and adapting.

Responsibilities

• Provides exemplary customer service following Laura Canada standards.
• Drives sales by assessing customer needs and offering appropriate options.
• Develops client relationships using Laura Canada tools.
• Promotes website, CRM, loyalty program and events.
• Executes POS procedures accurately (sales, refunds, Ship to Home).
• Maintains store presentation, housekeeping and safety standards.
• Completes administrative tasks accurately and timely.
• Supports store initiatives and adheres to company policies.

Skills

Retail customer service

Excellent communication

Professional demeanor

Open to feedback

Initiative

Positive attitude

Willingness to learn

Job description

Job Description

Reports to: Store Manager

Department: Operations

Join our team to achieve your full career potential!

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise, and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program, and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping, and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.