Sales Associate

Les avenues Vaudreuil; Vaudreuil-Dorion; On-site; CAD 20,664 - 27,552; Full time

Job summary

Laura Canada is seeking a Sales Associate in Vaudreuil-Dorion to deliver outstanding customer service, share fashion knowledge, and build lasting relationships with clients by understanding needs and offering on-trend solutions.

You will drive sales, promote the brand’s loyalty programs and CRM, assist with inventory and store presentation, and assist with POS transactions, training, and team goals.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change promptly.
• Demonstrates initiative and a positive attitude.
• Passion for learning, growing and adapting.

Responsibilities

• Provide exemplary customer service by following Laura Canada service standards.
• Drive sales by assessing customer needs and offering relevant solutions.
• Demonstrate wardrobe guidance with up-to-date product knowledge.
• Develop client relationships using Laura Canada’s clienteling tools.
• Promote the website, store CRM, loyalty program and marketing initiatives.
• Process POS transactions accurately and efficiently (sales, refunds, Ship to Home).
• Maintain visual presentation, housekeeping and Health and Safety standards.
• Complete administrative tasks accurately and on time.
• Support store initiatives as directed.
• Adhere to all company policies and procedures.

Skills

Customer service

Sales driven

Communication

Professional

Initiative

Learning mindset

Job description

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.