Wellness Care Coordinator

MOHAWK COLLEGE OF APPLIED ARTS & TECHNOLOGY; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established educational institution is seeking a Wellness Care Coordinator to support students' mental health and wellbeing. This role involves providing community referrals, wellness check-ins, and case management for students facing socio-economic challenges. The ideal candidate will have a strong background in mental health support and a commitment to inclusivity and diversity. Join a dedicated team that values equity and provides essential services to enhance student health and wellness in a collaborative environment.

Benefits

Defined Benefit pension plan

93% top-up of maternity and parental leave pay

Progressive vacation plan

Access to Employee Family Assistance Program

Comprehensive benefits package

Reduced rate for courses for employees and dependents

Qualifications

• 3 years experience with emerging adults in crisis.
• Front line mental health experience required.
• Understanding of human rights and equity.

Responsibilities

• Support students with wellness check-ins and referrals.
• Provide case management and advocacy for students.
• Assist with departmental statistics and data tracking.

Skills

Case Management

Mental Health Support

Community Referrals

Crisis Intervention

Communication Skills

Education

3-year diploma or degree in Social Sciences

Registration as a Social Service Worker

Job description

Wellness Care Coordinator

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: Payband H (Start Rate: $36.29 per hour)

Posting Date: May 1st, 2025

Closing Date: May 7th, 2025 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

The Wellness Care Coordinator – Mental Health provides support to the Clinical Counsellors by supporting those students seeing a counsellor with community referrals, ad-hoc wellness checks, and regular check-ins with students with wellness mental health or socio-economic risk factors.The Wellness Care Coordinator forms relationships with community agencies and maintains counselling records as to wait lists, availability and eligibility requirements of programs. The incumbent will provide support and systems navigation to college staff with inquiries about services.

This position includes providing back-up coverage for the Counselling/Health front desk,monitoring counselling emails, and providing back-up responding to the general Counselling/Health phone.The Wellness Care Coordinator is a member of the Health and Wellness Centre services team and provides departmental support as required.

What you’ll be doing:

Wellness Care Navigation – Mental Health and General Wellbeing

• Provide support to the counselling team by assisting students with system navigation, community referral, and wellness check-ins.
• Reaches out to students with health concerns.
• Provides case management support, advocacy and wellness check-in for students.
• Meets with students to complete paperwork for community referrals and provide wellness check-ins while students are on wait lists for community programs.
• Provides regular wellness check appointments to students with wellness, mental health diagnosis and/or socio-economic risk factors, under the direction of a counsellor.
• Collaborates with Health and Wellness Centre staff for direction as to what resources referred student require.Maintains notes in the record management system pertaining to navigation interactions.
• With student consent, joins counselling sessions to facilitate introduction/warm transfer or to support students waiting EMS transfer.
• Develops relationships with community agencies, including maintaining counselling databases of community resources (availability, wait lists, and eligibility requirements).
• Connects with external health providers and community agencies to request clinical records, discharge summaries or other required documentation/clinical information.
• Meets with students to complete consent forms on behalf of counsellors, nurses, and physicians.
• Acts as a point of contact for Access program staff (CICE, Career Pathway, Academic Upgrading, City Schools, etc.), to provide community resources to staff who are looking to refer students.

Counselling Department Support

• Meets with students to link to community resources and helps to complete documents related to financial burdens (loans, bursary, etc.).
• Engages in internal and external promotion of departmental services and programs.
• Provides assistance with stepped care program statistics and data tracking.
• Processes requests for information/documentation from student files and prepares letters in draft for Manager’s signature to release contents of student files to approved individuals.
• Monitors generic email accounts including providing referrals to internal college and community resources, answering services related questions and front line response to complaints and concerns.

Health and Wellness Centre Front Desk

• Provides back up to the Health and Wellness Centre Front Desk Support, including break coverage.
• Provides back up for appointment and meeting scheduling and preparation of the Counselling schedule prior to each semester.
• Provides back up coverage for phone calls to the Health and Wellness Centre.

Other duties as assigned.

What you’ll bring to the role:

• 3 year diploma or degree in Social Sciences, Health Care, or Mental Health.
• Registration required as a Social Service Worker or equivalent registration.
• Minimum three years of experience working with emerging adults and those experiencing crisis related to both mental health and socioeconomic status. Front line mental health experience required (community or hospital based) with an emphasis on navigating wellness and working with an interdisciplinary team.
• Case Management experience required.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/