Bilingual Patient Care Specialist - Spécialiste bilingue des soins aux patients

Shoppers Drug Mart Specialty Health Network; Mississauga; Remote; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Patient Care Specialist to enhance patient support programs. This remote role, primarily focused on patient interactions, requires a strong background in healthcare and customer service. You'll be the vital link between patients and healthcare professionals, ensuring they receive the best possible care and support. Enjoy competitive salaries, employee discounts, and professional development opportunities while contributing to a healthier future for Canadians. Join a vibrant team that values innovation and community support.

Benefits

Employee discounts

Access to online training

Professional development opportunities

Qualifications

• 2-3 years’ experience in healthcare or pharmaceuticals preferred.
• Strong computer skills and experience with CRM databases are an asset.

Responsibilities

• Serve as the primary contact for patients and prescribers in support programs.
• Advocate for patients and manage documentation for reimbursements.
• Coordinate services to ensure timely access to treatment.

Skills

Bilingual in English and French

Customer service

Healthcare knowledge

Analytical skills

Communication skills

Education

College diploma or university degree

Tools

CRM databases

Job description

Join to apply for the Bilingual Patient Care Specialist - Spécialiste bilingue des soins aux patients role at Shoppers Drug Mart Specialty Health Network

3 weeks ago Be among the first 25 applicants

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. We offer prescriptions, walk-in clinics, and a loyalty program, supporting our customers daily.

With over 1,300 stores nationwide, we are committed to a collaborative, inclusive, and supportive work environment. Join us to build a healthy future for your career and all Canadians.

Role Importance

Recommanded candidates should not apply directly. All candidate referrals must be submitted via Workday by a current Loblaw employee. The role involves supporting local store owners and providing excellent service and expertise to pharmacists and their staff, ensuring top health, beauty, and convenience services for Canadians.

Position Details

This is a remote, bilingual role based in Quebec, with a focus on patient support programs. The COVID-19 vaccination policy applies, requiring full vaccination or regular testing to access the workplace.

About the Network

Pharmaprix’s Specialty Health Network is a growing division with a vibrant culture, offering competitive salaries, benefits, discounts, and professional development opportunities. Our parent company, Loblaw, provides extensive career growth possibilities.

Key Responsibilities

• Serve as the primary contact for patients and prescribers in support programs.
• Conduct welcome calls, introduce programs, and obtain patient consent.
• Inform patients about program services and support them through their treatment journey.
• Understand medications and reimbursement mechanisms thoroughly.
• Advocate for patients, explore funding options, and manage documentation for reimbursements.
• Coordinate services to ensure timely access to treatment, including training on self-injection.
• Collaborate with team members and manage escalations to improve patient outcomes.
• Maintain communication with patients regarding adherence and medication delivery.
• Report adverse events and product complaints promptly.

Qualifications

• College diploma or university degree required.
• 2-3 years’ experience in healthcare or pharmaceuticals, preferably working directly with patients and healthcare professionals.
• Experience with public and private drug reimbursement plans.
• 2-3 years in customer service or call centers.
• Strong computer skills; experience with CRM databases is an asset.
• Bilingual in English and French.
• Excellent communication, analytical, and decision-making skills.
• Flexible working hours between 8:00 AM and 8:00 PM, with willingness to work longer hours if needed.

Why Join Us?

Gain retail industry experience with a leading national brand, enjoy employee discounts, and access online training through our Academy. We value ownership, innovation, and community support.

Employment Details

Full-time, regular position. We embrace Canada’s diversity and provide accommodations for applicants with disabilities upon request.