Welcome Desk and Membership Coordinator

YMCA of Southwestern New Brunswick; Saint John; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Professional Development

YMCA membership

Flexible hours

Paid Wellness Days

Benefits & Pension

Job summary

The YMCA of Southwestern New Brunswick is seeking a Welcome Desk & Membership Coordinator in Saint John. You will support the Welcome Desk and Membership Team, help ensure welcoming service, manage scheduling, onboarding, and timekeeping, and assist with daily operations.

You will work closely with the Supervisor, provide guidance to desk staff and volunteers, and contribute to member engagement, program referrals, and a positive workplace culture. Flexibility to cover various shifts is required.

Qualifications

• Post-secondary education or equivalent experience; or minimum 2 years in recreation, program, membership, customer service, or related field.
• Experience in health, membership, recreation, or aquatics is an asset.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service abilities with diverse populations.
• Strong organizational skills with multitasking ability.
• Problem-solving and decision-making capabilities.
• Ability to provide day-to-day leadership, guidance, and coaching to staff and volunteers.
• Familiarity with Dayforce or similar scheduling/timekeeping systems; detail-oriented.

Responsibilities

• Support daily operation of the Welcome Desk and Membership Team, ensuring welcoming, inclusive, and exceptional service.
• Build relationships with members and connect them to YMCA programs and opportunities.
• Address member questions and escalate unresolved issues to the Supervisor.
• Provide guidance to Welcome Desk staff and volunteers.
• Assist with onboarding, orientation, training, and staff communications.
• Assist with opening/closing procedures, facility checks, and safety/presentation standards.
• Support supervision with administrative tasks, reports, and supplies.
• Assist YMCA programs, events, and membership initiatives as needed.
• Collaborate with other YMCA teams to improve member service and operations.
• Support employee engagement and a positive workplace culture.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Leadership

Dayforce experience

Microsoft Office

Education

First Aid/CPR/AED certification

Background check clearance

Tools

Dayforce

Microsoft Office

Job description

The Y offers a diverse set of programs at 20 locations in the city and surrounding municipalities. We are a community of 475 employees and 500 volunteers. If you don't have a Y story yet - now is your opportunity to get involved. We invite you to come see what the power of belonging can do for you, your career and your community.

POSITION OVERVIEW

The Welcome Desk & Membership Coordinator supports the Supervisor with the day-to-day operation of the Welcome Desk and Membership Team while maintaining a strong front-line presence. The Coordinator provides guidance and support to Welcome Desk Service Representatives and helps create a welcoming and positive experience for members, participants, guests, and visitors. Working closely with the Supervisor, the Coordinator supports staff coverage, scheduling, Dayforce timekeeping and timesheet review, employee onboarding and training, and other day-to-day operational needs. The position also supports the HMR Support Team and requires flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays based on operational needs.

CORE RESPONSIBILITIES

• Support the day-to-day operation of the Welcome Desk and Membership Team, including staff coverage and front-line support as needed, while providing welcoming, inclusive, and exceptional service and contributing to membership growth and retention goals.
• Build positive relationships with members and connect them with YMCA programs, services, events, and membership opportunities.
• Respond to member questions, concerns, and service issues, bringing more serious or unresolved concerns to the Supervisor.
• Provide day-to-day guidance and support to Welcome Desk Service Representatives and volunteers.
• Assist with employee onboarding, orientation, training, team huddles, and staff communication.
• Support opening and closing procedures, facility checks, required documentation, and overall cleanliness, safety, and presentation of the facility.
• Support the Supervisor with administrative tasks, reports, records, supplies, equipment needs, and operational follow-up.
• Assist with YMCA programs, events, activities, membership initiatives, and departmental needs as required.
• Work collaboratively with other YMCA teams and identify opportunities to improve member service and day-to-day operations.
• Support employee engagement, recognition, and a positive workplace culture.
• Promote and uphold the YMCA's mission, values, policies, service standards, and The Y Way.
• Participate in the Annual Campaign and other YMCA fundraising activities.

DAYFORCE RESPONSIBILITIES

• Support the Supervisor with creating and maintaining employee schedules in Dayforce, including staff coverage, schedule changes, and operational needs.
• Support the Supervisor with reviewing employee timesheets in Dayforce, identifying missing punches, missed meal punches, discrepancies, or other timekeeping concerns, and following up with employees as needed to ensure timesheets are accurate and ready for approval.
• Help employees understand and use Dayforce correctly, including clocking in and out, recording meal breaks, reviewing schedules, requesting time away from work, and completing other employee self-service responsibilities.
• Monitor Dayforce scheduling and timekeeping information and bring outstanding items, errors, or concerns to the Supervisor in a timely manner.
• Support new employees with learning their Dayforce responsibilities as part of onboarding and orientation.

SKILLS AND QUALIFICATIONS

• Post-secondary education or equivalent experience, or a minimum of 2 years of experience in recreation, program, membership, customer service, or a related field.
• Experience in health, membership, recreation, or aquatics is an asset.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills with the ability to build positive relationships with diverse populations.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Strong problem-solving and decision-making abilities.
• Ability to provide day-to-day leadership, guidance, and coaching to staff and volunteers.
• Comfortable learning and using Dayforce or similar scheduling, timekeeping, and employee management systems, with strong attention to detail and accuracy.
• Experience with Microsoft applications and other operating systems.
• Current First Aid, CPR, and AED certification, or willingness to obtain.
• Employment is contingent on a cleared Criminal Record Check with Vulnerable Sector Search.

WHAT WE OFFER

• Professional Development: Ongoing training and skill-building opportunities.
• Perks: YMCA membership, flexible hours
• Supportive Environment: Work with a team that values growth and career progression.
• Paid Wellness Days
• Benefits: Eligibility to enroll in the YMCA's benefits and pension plan.
• Competitive Compensation

EQUAL OPPORTUNITY COMMITMENT

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

DUTY TO ACCOMMODATE

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.