Weekend SaaS Tech Support (Remote) — Tier 1

Mashreq Bank; Canada; Remote; Full time

Benefits offered by this job

Competitive weekend compensation package

Fully remote work opportunity

Professional development programs

Job summary

A leading technology company is seeking a Remote Weekend Tech Support Specialist to provide first-line technical assistance for their SaaS platforms. This role involves troubleshooting issues, responding to customer inquiries, and escalating complex problems. Ideal candidates should have a degree in IT or Computer Science, 1–3 years of support experience, and excellent communication skills. The position offers competitive weekend compensation, flexible remote work, and growth opportunities within the tech organization.

Qualifications

• 1–3 years of experience in technical support or SaaS customer support.
• Strong understanding of SaaS platforms and troubleshooting methods.
• Excellent written and verbal English communication skills.

Responsibilities

• Serve as the first-line support contact for customers.
• Troubleshoot customer issues with SaaS applications.
• Document customer interactions in the support ticketing system.

Skills

Technical troubleshooting

Customer support tools

Communication

Problem-solving

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Zendesk

Freshdesk

Intercom

Job description

A leading technology company is seeking a Remote Weekend Tech Support Specialist to provide first-line technical assistance for their SaaS platforms. This role involves troubleshooting issues, responding to customer inquiries, and escalating complex problems. Ideal candidates should have a degree in IT or Computer Science, 1–3 years of support experience, and excellent communication skills. The position offers competitive weekend compensation, flexible remote work, and growth opportunities within the tech organization.