Remote IT Support Analyst | Flexible Hours & 100% Remote

Mashreq Bank; Canada; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Competitive pay

Flexible schedules

Career development

Collaborative virtual culture

Job summary

A leading remote support company is seeking a Remote Support Analyst to provide technical assistance and troubleshooting across various platforms. This fully remote role requires problem-solving skills and the ability to work flexible night and weekend shifts. Ideal candidates will have a strong understanding of IT concepts and excellent communication skills. This position offers competitive pay, flexible schedules, and career development opportunities.

Qualifications

• 1–2 years of experience in technical support or customer service preferred.
• Experience with ticketing systems, CRM tools, or remote desktop applications is beneficial.
• Freshers with strong technical skills encouraged to apply.

Responsibilities

• Provide remote technical support via chat, email, and ticketing systems.
• Diagnose and troubleshoot software, hardware, and network issues.
• Escalate complex issues to senior support teams as necessary.
• Maintain accurate documentation of issues and resolutions.

Skills

IT concepts understanding

Analytical skills

Troubleshooting abilities

Written communication

Task prioritization

Independent work

Multi-tasking

Tools

Ticketing systems

CRM tools

Remote desktop applications

Job description

A leading remote support company is seeking a Remote Support Analyst to provide technical assistance and troubleshooting across various platforms. This fully remote role requires problem-solving skills and the ability to work flexible night and weekend shifts. Ideal candidates will have a strong understanding of IT concepts and excellent communication skills. This position offers competitive pay, flexible schedules, and career development opportunities.