Remote IT Support Engineer — Scale Systems, Equity

Owner.com; Canada; Remote; CAD 165,998 - 179,831; Full time

Benefits offered by this job

Comprehensive health coverage

Unlimited PTO

Pre-IPO equity package

Job summary

A software development company is seeking an IT Support Engineer to support internal systems and assist teams in delivering excellence. This fully remote position requires at least 2 years of internal customer support experience and familiarity with tools like Okta and AWS. The company offers a competitive salary plus equity, health benefits, and a remote-first work policy. Ideal candidates should have a passion for solving user issues and building scalable solutions.

Qualifications

• At least 2 years of experience providing internal customer support.
• Strong technical understanding of flagship SaaS products.

Responsibilities

• Support internal customers and help unblock their processes.
• Build scalable and efficient internal systems.
• Document processes to ensure clarity and usability.
• Manage the fleet of company devices effectively.

Skills

Internal customer support experience

Experience with Okta

Experience with AWS

Experience with Slack

Experience with Notion

Familiarity with Google products

Experience with MDM solutions

Job description

A software development company is seeking an IT Support Engineer to support internal systems and assist teams in delivering excellence. This fully remote position requires at least 2 years of internal customer support experience and familiarity with tools like Okta and AWS. The company offers a competitive salary plus equity, health benefits, and a remote-first work policy. Ideal candidates should have a passion for solving user issues and building scalable solutions.