Wedding & Event Manager

Granby Ranch; Granby; On-site; CAD 55,000 - 75,000; Full time

Job summary

Granby Ranch in Granby, Canada is seeking a Wedding and Event Manager to oversee the client experience from inquiry to day-of execution. You will manage tours, communicate GR experience and F&B options, upsell where appropriate, prepare contracts and banquet orders, coordinate with operations, ensure payments, and support day-of execution.

The role requires 5+ years in customer service and 2+ years wedding execution, English fluency, strong organization, and ability to work evenings and weekends

Qualifications

• Must have a college degree or experience commensurate with essential functions.
• Minimum of 5 years customer service experience.
• Minimum of 2 years' experience with wedding execution.
• Valid Driver's License with MVR meeting company insurance requirements.

Responsibilities

• Manage inquiries on multiple platforms with timely, professional responses and secure business.
• Schedule and execute site tours for potential clients.
• Represent Granby Ranch professionally to clients, planners, and vendors with clear, timely communication.
• Meet or exceed financial targets for weddings and private events.
• Prepare accurate contracts and ensure full execution with copies.
• Coordinate with insurance requirements for vendors and proofs of coverage.
• Prepare invoices and liaise with accounting to collect payments.
• Maintain strong relationships with departments and vendors for smooth events.
• Oversee one FT/Seasonal employee with guidance and accountability.
• Handle day-of guest experiences and post-event follow-up for client satisfaction.

Skills

Organizational skills

MS Office

Event management software

Client communication under pressure

Active listening

Problem solving

Team collaboration

English fluency

Verbal and written communication

Education

College degree or equivalent experience

Tools

MS Office Suite

Job description

The Wedding and Event Manager is responsible for managing all aspects of the client experience from initial inquiry through day-of execution including conducting tours, clearly communicating the GR experience, F&B options, upselling for each event as appropriate for client, preparing contracts for execution, building of detailed banquet event orders, providing consistent and timely communication with GR operations departments, ensuring payments are collected, assisting with day-of execution and timely follow up with client following event.

ESSENTIAL JOB FUNCTIONS:

• Manage inquires on multiple platforms, responding with timeliness, efficiency, professionalism, and the ability to secure the business on the books.
• Schedule and execute site tours for potential clients.
• Acts at the face of Granby Ranch for clients exhibiting professionalism, attention to detail, timely and appropriate communication both verbally and in writing as appropriate to clients, planners, and vendors with ownership of client experience throughout the process.
• Meet or exceed financial targets for wedding and private events.
• Prepare accurate contracts for management review with timeliness and efficiency; see through to full execution with both parties receiving fully executed copies.
• Learn and understand Granby Ranch requirements for insurance coverage required for vendors working or delivering on GR property and ensure proof of coverage is collected in advance.
• Prepare accurate and timely invoices; coordinate with accounting to ensure payments are collected.
• Maintain strong working relationships with all departments, ensuring detailed, timely communication as needed for each event.
• Management of one FT/Seasonal employee providing guidance, direction, accountability, and support.
• Establish strong working relationships with vendors that can deliver the high-quality experiences Granby Ranch expects.Responsible for holding vendors accountable and making changes necessary to ensure excellent wedding experiences.
• Greet clients and assist with the day of the wedding and event execution, ensuring excellent client experience.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist and support operations for public events year-round and high-volume days during the winter season.
• Other duties as assigned.

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES:

• Demonstrated exceptional organizational skills and attention to detail.
• Proficient in MS Office including regular use of excel, word, and outlook, ability to manage multiple inboxes with efficiency.
• Ability to learn and manage event management software programs and utilize to full extent.
• Must be able to maintain a calm and professional demeanor and communicate clearly with demanding clients and continue professional service in the face of conflict or high stress.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Adjusting actions in relation to others' actions.
• Actively looking for ways to help people.
• Speak, read, write in English fluently.
• Communicating effectively verbally and in writing as appropriate for the needs of the audience.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• Must be at least 21 years of age.
• College degree or experience commensurate with essential functions required.
• Minimum of 5 years customer service required.
• Minimum of 2 years' experience with wedding execution.
• Valid Driver's License with MVR that meets Company insurance requirements.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Must be able to lift up to 40lbs.
• Dexterity for utilizing keyboard, verbal, visual and auditory ability for communication with others in person, on the phone, and in writing.
• Walk in a high mountain environment in variable weather conditions, and ability to ride chairlift.
• Reaching, Bending, Sitting, Standing, Carrying, Lifting, Pushing, Pulling.
• Fast-paced food and beverage service environment for special events and weddings.
• Indoor and Outdoor work depending on location of event, in a mountain environment with variable weather conditions.
• Flexible work schedule, availability on weekends, evenings and holidays required.