Website Support Specialist

Audi RED; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Audi RED is seeking a Website Support Specialist to manage the migration of dealership websites to the oADD platform. This role requires strong project management skills, technical know-how, and excellent communication abilities. The ideal candidate will ensure seamless migrations while collaborating with dealers and internal teams. Benefits include work-life balance, premium health coverage, and a remote-first culture.

Benefits

Paid vacation

Full health benefits

Work-from-home setup allowance

Team events

Qualifications

• 2-5 years experience in website management or project management.
• Familiarity with Content Management Systems, especially AEM.

Responsibilities

• Manage end-to-end migration process for dealership websites.
• Coordinate with internal teams and provide regular updates to dealers.

Skills

Project Management

Communication

Organizational Skills

Tools

JIRA

ServiceNow

Confluence

Job description

About Audi RED

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto-based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.

Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.

About The Role

The one Audi Digital Dealer (oADD) team is seeking a highly motivated Website Support Specialist with strong project management skills to oversee the migration of dealership websites to the oADD platform. These websites are complex and built on Adobe Experience Manager (AEM), requiring technical know-how, organizational expertise, and exceptional communication skills. The ideal candidate will be the linchpin between dealers and internal teams, ensuring seamless and timely migrations.

Responsibilities

1. Project Management:
   • Serve as the primary point of contact for assigned dealers during the website migration process.
   • Manage the end-to-end migration process, ensuring adherence to strict project timelines and deliverables.
   • Coordinate and communicate with internal stakeholders, including the integrations team, inventory team, content authors, and DNS management team.
   • Escalate risks or issues to leadership as needed to prevent project delays.
2. Dealer Communication:
   • Work closely with dealers to gather all necessary requirements, including imagery, website copy, branding assets, and additional content.
   • Clearly outline expectations, timelines, and deliverables for the migration process.
   • Provide regular status updates and address dealer concerns promptly.
3. Technical Execution:
   • Utilize Adobe Experience Manager (AEM) to facilitate the migration process.
   • Ensure website content, inventory, and functionality align with dealer expectations post-migration.
   • Collaborate with the DNS management team to transition domains and maintain website uptime during migration.
4. Quality Assurance:
   • Conduct thorough testing of migrated websites to ensure accuracy, functionality, and performance.
   • Validate content, imagery, and integrations are correctly implemented and meet both dealer and internal standards.
5. Process Improvement:
   • Identify opportunities to streamline and enhance the migration process.
   • Provide feedback and recommendations to improve tools, templates, and workflows.

Requirements

• 2-5 years of experience in website management, support, or project management in a technical environment.
• Familiarity with Content Management Systems (AEM an asset).
• Basic understanding of DNS management and website hosting principles.
• Proven ability to manage multiple projects simultaneously under tight deadlines.
• Strong organizational skills and attention to detail.
• Experience with project management tools (e.g., JIRA, ServiceNow, Confluence).
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
• Ability to drive for results and hold stakeholders accountable to timelines.
• Ability to troubleshoot and resolve issues during the migration process.
• Adaptability to handle unexpected challenges or changes in project scope.

Nice to have

• Previous experience in the automotive industry is a plus.

What’s in it for you?

• Work-Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.
• Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work-from-home setup allowance to get you comfortable.
• Culture: We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.
• Remote First: We love connecting and collaborating in-office 1-2 times a month for team bonding, client visits, and more.

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodations for the recruitment/interview process are required, and we will work with you to meet your needs.