Customer Service & Support Specialist Daylite

Daylite; Toronto; Remote; CAD 50,000 - 65,000; Full time

Job summary

An innovative company is seeking a Customer Service & Support Specialist to provide exceptional support to users of their macOS and iOS software. In this role, you will assist small business owners by troubleshooting technical issues, answering inquiries, and providing billing support. The ideal candidate is an Apple enthusiast with a strong technical mindset and excellent communication skills. If you thrive in a customer-facing role and enjoy solving problems, this is the perfect opportunity to join a collaborative team that values professional growth and work-life balance.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Work Arrangements

Paid Time Off

Professional Growth Resources

Collaborative Work Culture

Qualifications

• Strong technical mindset and passion for helping people.
• Ability to communicate with empathy and create positive experiences.

Responsibilities

• Assist customers with technical issues and billing inquiries.
• Log and track customer issues with detailed documentation.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Problem-Solving

MacOS and iOS Knowledge

Tools

HelpScout

TeamViewer

PSQL/SQLite

Graylog

Slack

Confluence

Job description

Customer Service & Support Specialist Daylite

Join to apply for the Customer Service & Support Specialist Daylite role at Daylite.

This range is provided by Daylite. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$65,000.00/yr

About the role

As a Customer Service & Support Specialist at Marketcircle, you’ll be the go-to resource for our customers, providing front line support across live chat, email, phone, and remote screen sharing. You'll help small business owners and professionals get the most out of our macOS and iOS software by answering questions, troubleshooting technical issues, and resolving billing concerns.

Your responsibilities include:

• Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
• Troubleshooting technical issues related to Daylite and Billings Pro
• Providing billing and subscription support, answering questions about invoices, renewals, and payments
• Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
• Logging and tracking customer issues with detailed documentation
• Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams

About You

You're an Apple enthusiast with a strong technical mindset and a passion for helping people. You thrive in a customer-facing role, balancing patience and problem-solving while delivering an exceptional support experience. You also:

• Communicate with empathy—whether over email, chat, or call, you listen actively, understand frustrations, and respond kindly
• Create positive experiences—guiding customers clearly and confidently
• Know macOS and iOS inside out—you’re familiar with Apple’s ecosystem and adaptable to OS updates
• Take initiative—proactively solving issues
• Understand small business operations—relating technology to real-world needs
• Are adaptable and organized—balancing priorities across support channels
• Love collaboration—sharing ideas and contributing to a team culture

Tools & Technologies

• Marketcircle Products: Daylite, Billings Pro
• Support Tools: HelpScout, TeamViewer
• Technical Tools: PSQL/SQLite, Graylog, Console, Terminal
• Internal Tools: Slack, Confluence

What We Offer

• Competitive Salary: $50,000-65,000 annually (based on experience)
• Flexible Work Arrangements: Fully remote
• Health & Benefits: Medical, dental, and vision coverage
• Professional Growth: Learning resources, training, mentorship
• Vacation & Work-Life Balance: Paid time off, flexible scheduling
• A Supportive Team: Collaborative work culture

Why Join Us?

At Marketcircle, we build relationships with our customers and help them succeed. If you’re passionate about Apple technology, solving complex problems, and delivering top-tier customer experiences, we’d love to hear from you.