Customer Account Specialist II, Customer Assistance

TD; Toronto; Remote; CAD 47,000 - 67,000; Full time

Job summary

Join a leading financial institution as a Customer Account Specialist II in Toronto. This role focuses on delivering exceptional customer service and resolving inquiries related to TD products. You'll work independently after initial training, contributing to customer satisfaction and team goals.

Benefits

Training and Development

Remote Work Flexibility

Accessibility Accommodations

Qualifications

• Experience in collections, credit, call centers, or banking is an asset.
• Ability to multitask across systems with speed and accuracy.

Responsibilities

• Deliver outstanding customer service and support on TD products.
• Resolve customer inquiries efficiently with empathy.
• Achieve performance goals including customer satisfaction.

Skills

Listening Skills

Problem-Solving

Time Management

Digital Literacy

Flexibility

Education

High School Diploma

Job description

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Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies aim to allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Job Description: Department Overview TD Auto Finance (TDAF) offers financing solutions for automotive and recreational vehicles. At TDAF Customer Assistance, our role is to work with customers to resolve financial difficulties and collect funds owed to TD. Supporting our team with caring colleagues and leaders, you’ll make a meaningful difference to our business, customers, and communities.

Job Details

What You’ll Do

• Deliver outstanding customer service by offering friendly support and knowledgeable advice on TD products and services.
• Resolve customer inquiries efficiently with empathy and effective problem-solving.
• Achieve performance goals including customer satisfaction, advice quality, compliance, and productivity.
• Participate in ongoing training and coaching to grow in your role.

Where You’ll Work

After initial in-person training, most work will be remote, with about 95% of activities performed independently at a private workspace. Occasional in-person team events will be held at TD locations.

Job Requirements

• High School Diploma or equivalent
• Experience in collections, credit, call centers, or banking is an asset
• Exceptional listening skills and curiosity to help customers
• Professional manner, sound judgment, time management, and decision-making skills
• Ability to multitask across systems with speed and accuracy
• Digital literacy across devices
• Flexibility, resilience, and positive attitude in challenging situations
• Ability to work independently and in a team

Additional Information

TD offers regular development conversations, training, and benefits to support colleagues' growth. Training includes in-person onboarding at 12 Concorde Place for 8-10 weeks. The hiring manager will provide further details. The role is subject to provincial employment regulations, and accommodations are available for accessibility needs. The National Occupation Classification code is 14201.