Web Operations Manager

University of Wisconsin Madison; Brantford; Hybrid; USD 72,000 - 85,000; Full time

Job summary

Join an innovative institution as a Web Operations Manager, where you will lead the development of a new public website and manage digital properties. This role involves collaborating with a dynamic communications team to enhance user experience, optimize content for SEO, and ensure compliance with accessibility standards. With a focus on strategic planning and project management, you'll have the opportunity to implement best practices and work with cutting-edge tools. Enjoy the flexibility of remote work while making a significant impact in a welcoming and inclusive environment.

Benefits

Flexible Work Hours

Remote Work Options

Professional Development Opportunities

Health Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Qualifications

• 3+ years of experience in web operations or front-end development.
• Professional experience with WordPress and CMS.
• Strong knowledge of HTML, CSS, and JavaScript.

Responsibilities

• Lead the design and implementation of websites, ensuring functionality and accessibility.
• Manage website content updates and audits for quality.
• Collaborate with stakeholders to enhance user experience.

Skills

Web Operations

Front-end Development

User Experience Design

Content Management System (CMS)

SEO Best Practices

HTML

CSS

JavaScript

Project Management

Communication Skills

Education

Bachelor's Degree in Web Design

Degree in User Experience

Degree in Communications

Tools

WordPress

Google Analytics

Google Search Console

Job description

Job Summary:

Reporting to the communications manager, the Web Operations Manager will collaborate with the department's communications team and vice chair of communications to plan and develop a new public website and create a strategy for managing the department's digital properties, including the new public website, the intranet and some small websites. The person will be responsible for website performance, administration and management. They will work closely with subject matter experts and the communication team to create and edit content. The web operations manager is expected to provide consultation to internal stakeholders on topics such as digital accessibility and content management. This role offers flexibility to work primarily from home, with occasional in-office meetings.

Key tasks of the Web Operations Managers include:
-Providing digital strategy and project planning for a new departmental WordPress website, with a focus on improving content, SEO, usability and accessibility.
-Editing and adding web content, consulting with staff and faculty subject matter experts to understand goals and needs, as well as developing and implementing new information architecture.
-Planning and implementing a proactive process for website content review.
-Evaluating the current state of the departmental intranet for accessibility and content quality. Conducting research and planning for an ideal future state.
-Connecting with central SMPH groups (i.e. IIT, Digital Design Team) and campus groups (i.e. WiscWeb Team, UW Design Community) to stay current on available resources and best practices.

Responsibilities:
Leads and participates in the design, development, implementation, maintenance, and support of websites. Serves as a subject matter expert, consultant, and main point of contact to internal and external stakeholders regarding website support.

• 25% Plans, implements, manages, monitors, and upgrades the unit's websites including intranets


• 30% Ensures website functionality and maintains existing website operation including implementing the content management system (CMS), making content updates, conducting content audits, and updating computer programming languages which may include HTML, CSS, and JavaScript


• 5% Responds and troubleshoots website issues


• 10% Ensures website quality, efficiency, and compliance with accessibility, security, privacy, and other university requirements and laws


• 15% Strategizes ways to improve the user experience of the website and manages information architecture strategy


• 5% Monitors web traffic and website performance, and assesses performance to optimize the website and to identify, prevent, and resolve issues


• 10% Collaborates with others to ensure that the website aligns with brand strategy and meets the unit's standards

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree
Degree in web design, user experience, communications or a related field preferred

Qualifications:

Required:
-3+ years of experience in web operations, front-end development, web design, user experience design or a related role
-Professional experience with a content management system (CMS); WordPress is preferred
-Familiarity with accessibility testing and implementing changes to ensure web content comply with Web Content Accessibility Guidelines (WCAG)
-Experience writing web content and following SEO best practices
-Working knowledge of HTML, CSS and responsive design
-Demonstrated ability to be self-directed and work both independently and collaboratively
-Ability to manage multiple projects simultaneously and prioritize tasks effectively
-Strong written and verbal communications skills

Preferred:
-Experience with using measurement tools such as Google Analytics and Google Search Console
-Experience building or rebuilding a large, complex website
-Experience overseeing content audits and regular content reviews
-Experience leading large projects with multiple stakeholders and subject matter experts

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $72,000 ANNUAL (12 months)
Depending on Qualifications

Additional Information:

The department will not be able to support a request for a J-1 waiver. If you choose to pursue a waiver and apply for our position, neither the UW nor UWMF will reimburse you for your legal or waiver fees.

University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position you must provide proof of work authorization and eligibility to work.

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a current resume/CV and a cover letter addressing how you meet the requested qualifications.

Contact:

Alex Scaffidi
[e-mail]
608-262-7480
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Web Operations Manager(IT102)

Department(s):

A53-MEDICAL SCHOOL/RADIOLOGY/RADIOLOGY

Employment Class:

Academic Staff-Renewable

Job Number:

314221-AS

The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.