Web Customer Service Associate

La Maison Simons; Edmonton; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Discount on Simons purchases

Job summary

La Maison Simons in Edmonton, at the Londonderry Mall store, is seeking a Web Customer Service Associate to assist customers online, answer questions about purchases, order status, merchandise, returns, and our loyalty program. Using multiple platforms, the team delivers high-quality service and a smooth online shopping experience, with a focus on clear communication and helpful, empathetic support.

This full-time position offers an hourly wage starting at $21, a staff discount, and

Qualifications

• Ability to work in an IT-driven environment.
• Excellent communication skills, both oral and written (English).
• Meticulousness and good organizational skills.
• Be an empathetic and friendly person.

Responsibilities

• Answer questions about purchases, order status, merchandise, and returns.
• Provide information related to the Les Simons loyalty program and events on the website.
• Use multiple platforms to deliver high-quality service and a smooth online shopping experience.

Skills

IT-savvy

Excellent communication

Meticulousness

Empathetic & friendly

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Full-Time

Do you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your interests and skills.

The team

The Web Customer Service team is a team of individuals who work closely together to provide their services to customers and enhance the online shopping experience. Team members answer questions about purchases, the status of online orders, merchandise, returns, as well as those related to the Les Simons loyalty program or the events and activities offered on our website.

Using different platforms, Web Customer Service Associates perform a multitude of tasks on a daily basis to provide the high-quality service our clients expect.

Requirements

• Ability to work in an IT-driven environment
• Excellent communication skills, both oral and written (English)
• Meticulousness and good organizational skills
• Be an empathetic and friendly person

The position at the Londonderry Mall store offers:

• an hourly wage starting at $21 per hour
• a discount on your Simons purchases
• an opportunity for advancement within the company

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.