Department Manager

La Maison Simons; Outaouais; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Telemedicine service

Employee and Family Assistance Program

Group insurance plan

Up to 40% off Simons purchases

Job summary

La Maison Simons in Outaouais seeks a Department Manager to lead a team and enhance the customer experience on the sales floor. The ideal candidate should have 5-7 years of retail management experience, a strong grasp of fashion, and a passion for service.

You will be responsible for coaching associates, maintaining high service standards, and creating engaging visual displays. The position emphasizes teamwork and adaptability within a vibrant retail environment.

Benefits include flexible hours, a telemedicine service, and employee discount opportunities.

Qualifications

• 5-7 years of experience in retail management, preferably in fast-paced environments.
• Strong understanding of current fashion trends and brand knowledge.
• Bilingualism is an asset.

Responsibilities

• Lead and coach associates to provide outstanding customer service.
• Drive training and development for employees in a retail environment.
• Curate inviting sales floor displays that attract customer attention.
• Collaborate with Area Directors to optimize departmental performance.

Skills

Leadership

Customer service

Fashion knowledge

Retail Management

Technological Adaptability

Education

Bachelor's degree or equivalent

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

What You’ll Do

As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service!

• Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied. You will lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
• Drive the Simons Experience: Set the bar high and show your team what success looks like in the market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor. You’ll lead the training and development of employees, ensuring they execute service with excellence in a fast‑paced retail environment.
• Curate the Vision: Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise. Collaborating with Area Directors and employees, you'll create eye‑catching visual displays that grasps everyone’s attention. You’ll keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.
• Optimize Performance: Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs.

What We’re Looking For

We seek a natural leader who can manage the excitement of a dynamic retail environment while overseeing everyday operations. Your creativity, passion for service, and dedication to our customers will be key to your success.

• Experience in Retail Management: You have 5‑7 years of working in a fast‑paced retail environment with direct experience manage both people and processes in fast‑paced, high‑traffic settings. A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset.
• Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking‑ talking book of product knowledge, and you can style anyone who comes your way. You set the standard for being fashion‑savvy and offer guidance across the store.
• Customer Service Passion: You know how to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!
• Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen!
• Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

Why You’ll Love It Here

• Be Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.
• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.
• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

Please Note The Following

• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

Benefits

• A telemedicine service and Employee and Family Assistance Program.
• Group insurance plan and RRSP.
• Up to 40% off Simons purchases.

At Simons, people are at the heart of all that we do. We pay special attention to the well‑being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.