Simons Customer Service Centre, Campus

Simons; Quebec; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Discount on purchases

Opportunities for advancement

Collaborative workspace

Bright and comfortable break areas

Comprehensive benefits package

Kinesiology services

Cafeteria service offering

Job summary

A retail company located in Quebec City seeks dedicated individuals for customer service roles. Team members will assist with order inquiries, returns, and loyalty program questions, ensuring a high-quality service experience. The ideal candidates will possess strong communication skills in both English and French, and a friendly, organized demeanor. Join a company that values creativity and community, offering competitive benefits and a supportive work environment.

Qualifications

• Ability to work in an IT-driven environment.
• Excellent communication skills, both oral and written (English and French).
• Meticulousness and good organizational skills.
• Empathetic and friendly demeanor.

Responsibilities

• Answer questions about purchases and online orders.
• Assist with returns and loyalty program inquiries.
• Collaborate with team members to enhance online shopping experience.
• Collaborate with the team to ensure high-quality service.

Skills

IT-driven environment

Bilingual English/French

Attention to detail

Empathetic and friendly

Job description

**Respecting Your Privacy Is at the Heart of Who We Are**Simons Customer Service Centre, Campus page is loaded## Simons Customer Service Centre, Campuslocations: Campus Simons, Quebec City, QCposted on: Posted 3 Days Agojob requisition id: JR100064Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.Full timeShort time**The team** The Web Customer Service team is a team of individuals who work closely together to provide their services to customers and enhance the online shopping experience. Team members answer questions about purchases, the status of online orders, merchandise, returns, as well as those related to the Les Simons loyalty program or the events and activities offered on our website.Using different platforms, Web Customer Service Associates perform a multitude of tasks on a daily basis to provide the high-quality service our clients expect.**Requirements*** Ability to work in an IT-driven environment* Excellent communication skills, both oral and written (English and French)* Meticulousness and good organizational skills* Be an empathetic and friendly person**The position at****Simons Campus****offers:*** a discount on your Simons purchases* an opportunity for advancement within the company* Collaborative workspace that fosters connections between teams.* Spacious offices.* Bright and comfortable break areas.* Training area with changing rooms and kinesiology services.* Cafeteria service offering an extensive and affordable menu.At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.### BenefitsAt Simons, we care about our employees and their families. We believe that even small gestures can have a huge impact. We offer flexibility, as well as generous salaries and benefits to our team, all in a warm and welcoming environment. See all our .