Warranty Technician

Aplin; Calgary; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

75k–90k salary

Established builder

Professional environment

Long-term growth

Job summary

Aplin is seeking a Warranty Technician for a respected Calgary-area custom home builder. This hands-on role focuses on owning the homeowner warranty process, coordinating with homeowners, trades, and internal teams to ensure timely, high-quality resolutions.

The ideal candidate has strong residential construction knowledge, excellent customer service, and the ability to troubleshoot issues and determine appropriate actions. The position is 3 months with the potential to convert to permanent.

Qualifications

• Experience managing homeowner warranty requests from inspection to completion.
• Strong knowledge of residential construction methods and materials.
• Excellent customer service, communication, and troubleshooting skills.

Responsibilities

• Respond to and manage homeowner warranty requests promptly.
• Conduct warranty inspections and identify deficiencies.
• Diagnose construction issues and propose effective solutions.
• Coordinate with trades to ensure timely warranty work.
• Maintain records of warranty activity and outcomes.
• Communicate clearly with homeowners throughout the process.
• Ensure work meets company quality standards.
• Assist with minor drywall, paint, caulking, finishing repairs.

Skills

Warranty knowledge

Residential construction

Customer service

Communication

Problem solving

Driver's license

Job description

Bring your residential construction expertise to a hands‑on Warranty Technician role with an established custom home builder known for exceptional craftsmanship and client experience. This is an opportunity to take ownership of the warranty process, work directly with homeowners and trades, and play a key role in ensuring every home meets a high standard of quality.

The position is initially a 3 month contract with the option of converting into a permanent position.

About the Company

Our client is a respected custom home builder specializing in high-quality, detail-oriented residential construction. With a strong reputation for craftsmanship and client experience, they are looking to add a Warranty Technician to their team.

This is an excellent opportunity for a residential construction professional who takes pride in their work, enjoys working directly with homeowners, and has a strong understanding of quality construction and building performance.

The Opportunity

The Warranty Technician will be responsible for managing homeowner warranty requests from initial inspection through to completion. This individual will act as a key point of contact for homeowners, trades, and internal construction teams, ensuring warranty items are assessed, communicated, and resolved to a high standard.

The successful candidate will have strong residential construction knowledge, excellent customer service skills, and the ability to troubleshoot issues and determine the appropriate course of action.

This opportunity isavailable to candidates based inCalgary, Airdrie, Cochrane, Chestermere, Okotoks, Strathmore, Crossfield, Balzac, Langdon and High River.

Key Responsibilities

• Respond to and manage homeowner warranty requests in a timely and professional manner.
• Conduct warranty inspections and identify deficiencies or areas requiring attention.
• Diagnose construction-related issues and determine appropriate solutions.
• Coordinate with trades and subcontractors to ensure warranty work is completed properly and within required timelines.
• Follow up on outstanding warranty items and maintain accountability through to completion.
• Communicate clearly and professionally with homeowners throughout the warranty process.
• Maintain accurate records of warranty requests, inspections, repairs, and completed work.
• Identify recurring construction issues and communicate trends or concerns to the construction team.
• Ensure completed work meets the company’s standards for quality and craftsmanship.
• Perform minor repairs where appropriate, including small drywall, paint, caulking, and finishing repairs.
• Assist with troubleshooting issues related to building performance, water intrusion, exterior finishes, and the building envelope.
• Ensure warranty work is handled in accordance with Alberta New Home Warranty requirements.
• Represent the company professionally while maintaining a strong focus on customer satisfaction.

Key Qualifications

• Previous experience as a Warranty Technician, Site Superintendent, Construction Coordinator, or similar residential construction role.
• Strong knowledge of custom home construction and high-end residential renovations.
• Excellent understanding of residential construction methods, materials, and finishing standards.
• Strong knowledge of exterior building envelopes, including common causes of water intrusion and building performance issues.
• Working knowledge of Alberta New Home Warranty requirements and processes.
• Highly organized, accountable, and capable of managing multiple warranty items simultaneously.
• Comfortable communicating directly with homeowners and managing potentially difficult or sensitive situations.
• Ability to complete minor drywall, paint, caulking, and finish repairs.
• Strong computer and documentation skills.
• Valid driver's license and ability to travel to residential job sites as required.

The Ideal Candidate

The ideal candidate is a hands‑on residential construction professional who understands what quality looks like and takes ownership of getting issues resolved.

You are someone who can walk into a home, quickly assess a problem, communicate the issue clearly to the homeowner, determine the appropriate solution, and ensure the work is completed properly.

Experience in custom home building, luxury residential construction, or high-end renovations is highly desirable.

What's Offered

• $75,000 - $90,000 annual salary, based on experience and qualifications.
• Opportunity to work with an established custom home builder.
• A professional and collaborative working environment.
• Opportunity for long-term growth within the organization.