New Construction Warranty Technician

Claridge Homes; Ottawa; On-site; CAD 46,000 - 70,000; Full time

Job summary

Claridge Homes is seeking a Warranty Technician who can prioritize workloads and manage projects while coordinating with Service Coordinators, Inspectors and Trades. Excellent customer service is essential as you work with purchasers and homeowners and travel to various build locations.

The role reports to the Warranty Service Manager and requires self-direction, reliability, and a strong work ethic to ensure high-quality workmanship and timely completions.

Qualifications

• Completion of High school education.
• Experience in residential/commercial construction, renovations and/or repairs.
• Excellent customer service skills in dealing with homeowners.
• Ability to coordinate multiple tasks and travel daily to sites.
• Self-directed and motivated with ability to work independently.

Responsibilities

• Pre Homeowner Occupancy: fix deficiencies before inspections and occupancy.
• Post Homeowner Occupancy: remedy warranted items and explain timelines to homeowners.
• Coordinate with trades, service coordinators and inspectors.
• Ensure complete cleanup of home, inside and outside.
• Develop positive relations with homeowners and provide exceptional service.

Skills

High school education

Residential construction experience

Customer service

Ability to travel daily

Self-directed

Education

High school diploma

Tools

Carpentry tools

Drywall tools

Paint tools

Job description

The ideal candidate will need to be able to prioritize workloads, manage projects, work with other trades, deal with purchasers/home owners all while working closely with our Service Coordinators, Inspectors and Trades. Strong customer service skills are a must. If you consider yourself to be a “jack of all trades” we are looking for you!

Reporting to the Warranty Service Manager, the Warranty Technician will be responsible for:

Pre Homeowner Occupancy

• Fix and eliminate deficiency items before Certification of Completion and Pre-Delivery Inspections, including preparation for occupancy inspection. Items may include, but not limited to: drywall patching, painting, rough carpentry work and other duties as required.
• Assess and Remediate any construction deficiencies prior to occupancy.
• Ensure complete cleanup of home, inside and outside.

Post Homeowner Occupancy

• Fix and eliminate all warranted deficiency items as noted on Homeowner Warranty Forms:
• Review service warranty lists with homeowners – explaining timelines for each item to be repaired.
• Advise homeowners of process to assign work to trades and rough timelines.
• Preparation of homes to ensure compliance with service standards.
• Ensure complete cleanup of home, inside and outside.
• Develops a positive and helpful working relationship with the Homeowner.
• Seek opportunities to assist homeowners to provide exceptional customer service.

Knowledge, Skills and Abilities:

• Completion of High school education.
• Experience in residential/commercial construction, renovations and/or repairs.
• Knowledge of and demonstrated proficiency in a variety of functions including but not limited to carpentry, drywall, painting.
• Knowledge of various tools and equipment required to perform the functions of this role.
• Excellent customer service skills in dealing with homeowners.
• Ability to coordinate multiple tasks in a positive manner as well as having a flexible work style.
• Flexible, and the ability to travel daily to assigned sites and to work at various build locations.
• Self-directed and motivated with ability to work independently, and with little supervision.
• Punctual, reliable, with an excellent work ethic is paramount
• Must have own vehicle (paid mileage) and tools (with allowance).