Warranty Coordinator

Aplin; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Professional environment

Opportunity to join an established 3rd

Job summary

Aplin is seeking a Warranty Coordinator in Calgary to manage warranty requests and service issues on new residential projects. Initially a three-month contract with potential to convert to permanent, you will be the main contact for homeowners, subcontractors and internal teams.

You will review requests, schedule repairs, perform site inspections, maintain logs, and ensure timely resolution while upholding quality standards and contractual obligations.

Qualifications

• 2–5 years of experience in construction, warranty coordination, customer service or a related role.
• Experience with new residential construction and multi-family developments.
• Previous experience coordinating deficiencies, warranty claims and post-construction service requests.

Responsibilities

• Coordinate and manage all warranty requests, deficiencies and service-related issues from submission to resolution.
• Act as the primary contact for homeowners, clients, subcontractors and internal teams on warranty claims.
• Review, assess and document warranty requests, determine responsibility and coordinate corrective actions.
• Schedule and oversee warranty repairs, coordinating subcontractors, suppliers and technicians.
• Conduct site inspections to identify deficiencies and ensure repairs meet quality standards.
• Maintain warranty records, deficiency logs and project documentation.
• Monitor outstanding items and follow up to ensure timely resolution.
• Provide regular updates to clients on requests, schedules and resolutions.
• Ensure warranty activities comply with obligations, standards and regulations.
• Identify recurring issues and feedback to improve construction quality.

Skills

Warranty coordination

Customer service

Construction knowledge

Site coordination

Job description

Out client is seeking a Warranty Coordinator to join their team in Calgary. This position is initially for a three month contract with the potential to turn into a permanent position.

About Our Client

Our client is a respected custom home builder specializing in high-quality, detail-oriented residential construction. With a strong reputation for craftsmanship and client experience, they are looking to add a Warranty Coordinator to their team.

This is an excellent opportunity for a residential construction professional who takes pride in their work, enjoys working directly with homeowners, and has a strong understanding of quality construction and building performance.

About The Position

• Coordinate and manage all warranty requests, deficiencies and service-related issues from initial submission through to resolution.
• Act as the primary point of contact for homeowners, clients, subcontractors and internal project teams regarding warranty claims.
• Review, assess and document warranty requests, determining responsibility and coordinating appropriate corrective actions.
• Schedule and oversee warranty repairs, coordinating subcontractors, suppliers and service technicians to ensure timely completion.
• Conduct site inspections and walkthroughs to identify deficiencies, assess workmanship and ensure repairs meet required quality standards.
• Maintain accurate warranty records, deficiency logs, service reports and project documentation.
• Monitor outstanding warranty items, follow up with relevant trades and ensure all issues are resolved within established timelines.
• Communicate regularly with clients and homeowners, providing updates on outstanding requests, repair schedules and resolutions.
• Ensure warranty activities comply with contractual obligations, building standards, company policies and applicable warranty regulations.
• Identify recurring deficiencies and provide feedback to project teams to help improve construction quality and reduce future warranty claims.

The Requirements

• 2–5 years of experience in construction, warranty coordination, customer service or a related role.
• Experience with new residential construction and multi-family developments.
• Previous experience coordinating deficiencies, warranty claims and post-construction service requests.

Compensation

• $60,000 – $80,000 salary, based on experience and qualifications.
• Opportunity to work with an established custom home builder.
• A professional and collaborative working environment.

Our recruitment services are always free for job seekers.

Accommodation is available upon request throughout all stages of the recruitment process.