Warranty Technician

Cardel Homes; Ottawa; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health benefits

Health care spending account

Group RRSP with matching

Employee & family assistance program

Charitable initiatives and team events

Job summary

Cardel Homes is hiring a Warranty Technician to address homeowner warranty concerns and work closely with construction teams and trades in our Ontario communities. The role involves on-site inspections, hands-on repairs, and coordinating warranty work orders to ensure homeowner satisfaction.

Ideal candidates bring 2+ years of warranty or trades experience, solid customer service, and knowledge of Ontario building regulations.

Qualifications

• 2+ years warranty or tradesperson experience.
• 2–5+ years of residential construction, warranty, or trades experience.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of Ontario Building Code, Tarion Warranty, and the Ontario New Home Warranties Plan Act.
• Valid driver’s licence and reliable transportation.
• Physically able to perform demanding work, including ladders, lifting, and working in varied weather conditions.

Responsibilities

• Address pre-occupancy and post-possession homeowner concerns.
• Conduct visual inspections and assess warranty deficiencies.
• Perform hands-on repairs including drywall, painting, carpentry, tile, caulking and general maintenance.
• Complete PDI, Initial Form, Mid Year Form, and Year-End warranty work orders.
• Coordinate additional service with Warranty Coordinator when required.
• Keep homeowners informed and document completed work accurately.
• Respond to urgent service issues such as leaks, water penetration, plumbing issues, and heating failures.
• Support construction teams by identifying recurring issues and recommending solutions.
• Troubleshoot service issues and determine appropriate corrective actions.
• Perform deficiency repairs identified prior to homeowner possession.

Skills

Warranty experience

Residential construction

Customer service

Education

High School Diploma or GED

Tools

Own tools

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

Salary - $60,000 – 70,000 + vehicle compensation

Cardel is a group of companies with offices in Alberta, Ontario, Colorado, and Florida. We develop exciting communities and build beautifully designed and exceptionally well‑built homes for every stage in life. Cardel Homes is proud to be building in various Ontario communities.

As a Warranty Technician, you are responsible for addressing homeowner warranty concerns and work collaboratively with construction team, sub‑contractors, and trades.

• Extended health benefits
• Health care spending account
• Group RRSP with matching
• Employee & family assistance program
• Charitable initiatives and team building events

Responsibilities

• Address pre‑occupancy and post‑possession homeowner concerns.
• Conduct visual inspections and assess warranty deficiencies.
• Perform hands‑on repairs including drywall, painting, carpentry, tile, caulking and general maintenance.
• Complete PDI, Initial Form, Mid Year Form, and Year‑End warranty work orders.
• Coordinate additional service with Warranty Coordinator when required.
• Keep homeowners informed and document completed work accurately.
• Respond to urgent service issues such as leaks, water penetration, plumbing issues, and heating failures.
• Support construction teams by identifying recurring issues and recommending solutions.
• Troubleshoot service issues and determine appropriate corrective actions.
• Perform deficiency repairs identified prior to homeowner possession.
• Update work orders and obtain homeowner sign‑off on completed repairs.
• Conduct regular site visits to stay informed of construction progress and identify potential service concerns.
• Act as a liaison between homeowners and the Service teams.
• Prepare and submit clear service reports outlining completed work and outstanding items.
• Provide technical support and guidance to Labourers, Carpenters, and other Service Technicians.
• Assist with additional duties as required.

Qualifications

• 2+ years warranty or tradesperson experience
• High School Diploma or GED
• 2–5+ years of residential construction, warranty, or trades experience.
• Previous experience in a service technician or homeowner‑facing role is considered an asset.
• Strong customer service, communication, and problem‑solving skills.
• Knowledge of Ontario Building Code, Tarion Warranty, and the Ontario New Home Warranties Plan Act.
• Hands‑on experience with tools, repairs, and construction materials.
• Ability to work independently and manage multiple competing priorities.
• Strong organizational skills and attention to detail.
• Ability to prepare and submit clear reports and documentation.
• Valid driver’s licence and reliable transportation.
• Physically able to perform demanding work, including ladders, lifting, and working in varied weather conditions.
• Required to have your own tools.

To learn more about our culture, we encourage you to like us on Facebook and follow us on LinkedIn. Accessibility accommodation for job applicants is available upon request.

This is a vacant position. Thank you to all applicants for your interest. Please note only candidates under consideration will be contacted.